ITILA4 FOUNDATION - scheduled courses virtually through the online platforms: Microsoft Teams and Zoom.
Course Overview
This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.
Pre-requite
None
Course Content
IT Service Management definitions
Service
Utility
Warranty
Customer
User
Service management
Sponsor
Key concepts
Key concepts of value creation
Key concepts of service relationships
Key concepts of service offering
Key concepts of service provision
Key concepts of service consumption
Key concepts of service relationship management
The nature, use and interaction of 7 ITIL guiding principles
Focus on value
Start where you are
Progress iteratively with feedback
Collaborate and promote visibility
Think and work holistically
Keep it simple and practical
Optimize and automate
The 4 dimensions of service management
Organizations and people
Information and technology
Partners and suppliers
Value streams and processes
The ITIL service value system
The service value chain, its inputs and outputs, and its role in supporting value streams
Service value chain elements
Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver and support
Detail of how the following ITIL practices support the service value chain
Continual Improvement (including continual improvement model)
Change control
Incident management
Problem Management
Service request management
Service desk
Service level management
The purpose of the following ITIL practices
Information security management
Relationship management
Supplier management
Service configuration management
IT asset management
Business analysis
Deployment management
Monitoring and event management
Release management
Duration: 3 Days
Model of Deliver: Virtual
Dita Consulting and partners are continuing to offer all their scheduled courses virtually through the online platforms: Microsoft Teams and Zoom.
Our virtual courses are still run by our professional trainers and you will have the ability to ask questions and receive answers just like in the classroom.
With closed and tailored courses, we can be flexible and creative in how they are scheduled so it suits your working hours and needs.
To discuss your virtual training needs or to book onto one of our courses please get in touch today and our team would be happy to assist you.
