ITILA4 FOUNDATION - scheduled courses virtually through the online platforms: Microsoft Teams and Zoom.

Dita Consulting
Delivery Method: Virtual

Course Overview

This course provides IT leaders, practitioners, support staff and staff interfacing with the organisation's digital and information systems functions with a practical understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services. It also prepares delegates for the ITIL Foundation Certificate Examination. The course is based on the ITIL4 best practice service value system featured in the latest 2019 guidelines.



Course Content

IT Service Management definitions






Service management


Key concepts

Key concepts of value creation

Key concepts of service relationships

Key concepts of service offering

Key concepts of service provision

Key concepts of service consumption

Key concepts of service relationship management

The nature, use and interaction of 7 ITIL guiding principles

Focus on value

Start where you are

Progress iteratively with feedback

Collaborate and promote visibility

Think and work holistically

Keep it simple and practical

Optimize and automate

The 4 dimensions of service management

Organizations and people

Information and technology

Partners and suppliers

Value streams and processes

The ITIL service value system

The service value chain, its inputs and outputs, and its role in supporting value streams

Service value chain elements

Plan, Improve, Engage, Design & transition, Obtain / Build, Deliver and support

Detail of how the following ITIL practices support the service value chain

Continual Improvement (including continual improvement model)

Change control

Incident management

Problem Management

Service request management

Service desk

Service level management

The purpose of the following ITIL practices

Information security management

Relationship management

Supplier management

Service configuration management

IT asset management

Business analysis

Deployment management

Monitoring and event management

Release management

Duration: 3 Days

Model of Deliver: Virtual

Dita Consulting and partners are continuing to offer all their scheduled courses virtually through the online platforms: Microsoft Teams and Zoom.

Our virtual courses are still run by our professional trainers and you will have the ability to ask questions and receive answers just like in the classroom.

With closed and tailored courses, we can be flexible and creative in how they are scheduled so it suits your working hours and needs.

To discuss your virtual training needs or to book onto one of our courses please get in touch today and our team would be happy to assist you.

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