Coaching, Mentoring and Challenging Conversations

Grey Matter Learning
Delivery Method: e-Learning

Coaching and mentoring are terms that are often used interchangeably but they are different. This course is designed to give you an overview of coaching and mentoring, and to get you to look at some of the key behaviours, skills and techniques used by coaches so that you can apply these to your daily working practice.

Carrying out supervisions, talking to clients and their families, taking your team through a big change initiative or managing an inspection: all of these situations require you to have conversations that can sometimes be quite challenging. We will be learning how to manage these conversations, looking at how you approach them and then exploring skills and techniques that will help you do it better the next time.

During this course we will be coaching you through this process so that you will be able to coach yourself and others to feel more confident in how you interact with others, react well in difficult moments and turn challenging conversations into great conversations.

At the end of this eLearning you will be able to:

  • Define what coaching and mentoring are and identify the key differences.
  • Identify qualities and behaviours necessary for a positive coaching conversation and audit themselves against this.
  • Gain an understanding of what active listening is and review how to add or develop this skill in their own practice.
  • Identify what powerful questioning is, where and when to use this technique, and in which contexts.
  • Identify some of the difficult challenges coach/supervisors face and review possible solutions.
  • Identify what lies beneath a challenging conversation and how they can personally approach them.
  • Appreciate and experience the skills and techniques necessary to give and receive effective feedback
  • Have a basic understanding of the GROW model and how this can be applied to the work environment and supervisory sessions.

This subscription includes Care Certificate, plus all mandatory and specialist courses, from just 50p per week...

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