The Customer Service Champion

The National Training Academy
Delivery Method: eLearning

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer. Some characteristics of good customer service include excellent customer service, clear professional boundaries and being able to manage challenging behaviour in a professional and solution focused way. This professionalism shows the customer they are cared for. With our new and exciting customer service champion package, we will teach you the skills needed to get ahead, while giving you an excellent foundation to build on as you move forward in your career. If you bought these courses individually, they would cost you £85. With this package you will save £20. What are you waiting for!?

Courses included:

  • Communication skills
  • Professional boundaries
  • Managing conflict for staff
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£102.00 £78.00 (inc VAT)
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