An introduction to Resident Involvement

The National Training Academy
Delivery Method: eLearning

Resident Involvement is when a housing provider engages with their residents to help facilitate improvements to the services they provide.

When done well it can drive service improvement and enhance accountability to residents.

It provides social value to the organisation, individual and communities they live in.

This Role of resident involvement online training course focuses on:

  • Principles underpinning resident involvement
  • How resident involvement fits into your organisation
  • The importance of training and information
  • Engagement channels
  • Key duties of staff working in resident involvement
  • The benefits of high-quality resident involvement


1.The role of resident involvement

Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Learning Outcome:

Understand the key role of resident involvement within social housing.

Intro - Is this course right for me?

If you work for a housing association that practices resident involvement and you want to know more, or resident involvement is part of your role then this course is for you.

On completion of this course you will be able to print your CPD certified certificate. This can be used as evidence for compliance, audit or CPD hours.

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