An Introduction to Social Housing (Wales)

The National Training Academy
Delivery Method: e-Learning

Social housing is a vital part of the fabric of our society, providing affordable and specialist accommodation for millions of people through a diverse range of providers. To achieve excellence in service delivery you need an organisation that is properly structured, well managed and has effective governance.

This course is for all staff, board members and resident representatives new to the housing sector or wishing to update their knowledge in the rapidly changing housing world

This Introduction to Social Housing online training course focuses on:

  • Who provides social housing
  • Developing an understanding of key housing terms
  • The knowledge and skills needed to deliver outstanding services
  • The importance of the board in governance and the skills members need
  • The key structures found in a well-organised provider
  • Types of tenancies offered
  • The role of involved residents.

Modules

1. Social housing the basics

2. Board, staff and tenants

Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Learning Outcomes:

  1. Identify and describe social housing key terms
  2. Understand the role of board members, staff and tenancies.
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