Communication Skills Training

The National Training Academy
Delivery Method: e-Learning

In a perfect world everyone would understand what we said all of the time. Unfortunately, sometimes there is a misunderstanding between what we say and how that is understood.

There are many different ways that we communicate, and these can either go very badly or really well. Whatever the outcome, communication will be at the heart of it.

However you communicate, this course will give you something that you can apply to every situation.

This Communication Skills online training course focuses on:

  • Different forms of communication
  • Barriers to communicating
  • How to actively listen
  • The importance of effective communication
  • Understanding personality types and adapting how you communicate to get the best results
  • Communicating on social media

Modules

1.Different forms of communication

2.The importance of effective communication

3.Know how to actively listen

4.Monitoring communication skills

Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Learning Outcome:

  1. Understand different forms of communication
  2. Understand the importance of effective communication
  3. Understand how to actively listen
  4. Know how to monitor your own communication skills.
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e-Learning
£36.00 (inc VAT)
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