Management and Recovery of Rent Arrears

The National Training Academy
Delivery Method: eLearning

There will be occasions when, despite earlier work, a tenant is accruing rent arrears and the focus moves to recovery. This stage in the process requires a different approach and new skills to achieve the twin objectives of recovering arrears and sustaining tenancies. Securing a positive outcome takes more than a well designed and implemented escalation policy: the combination of both soft and technical skills sits at the heart of success

This management and recovery of rent arrears course focuses on

  • How to maximise arrears recovery
  • How to use effective sales, negotiation and influencing techniques
  • Working with tenants with multiple debts
  • Key characteristics of good information management systems
  • A comprehensive guide to the legal process and arrears recovery.


  • The road to recovery
  • Putting policy into practice
  • Negotiation skills
  • Questioning techniques
  • Legal action.

Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Learning Outcome:

  1. Understand and apply positive practice models to arrears management and recovery
  2. Understand solution-based negotiation and questioning techniques
  3. Understand the role of legal action in recovering rent arrears
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£42.00 (inc VAT)
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