Managing Conflict for Staff

The National Training Academy
Delivery Method: eLearning

Conflict is a verbal or physical struggle between people. It can be between two people or can involve several people or groups.

Conflict is an inevitable part of life. When people come together with different personalities, backgrounds, beliefs, and views, conflict will eventually happen.

Organisations can be stressful, busy, have tight deadlines, and have a chaotic environment. Working with those conditions can cause conflict. It is important to know strategies on how to deal with those situations and when you need to get support from your Manager.

This managing conflict for staff course focuses on


  • Understanding conflict and strategies to deal with it
  • Styles of conflict management

Continuing Professional Development (CPD)

All of our courses are certified. This is done by the CPD certification Service. They have been inspected by an independent assessor and meet national standards.

Learning Outcome:

  1. Understanding conflict and how to manage it
  2. Styles for dealing with conflict.
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