Complaints Handling - Enhanced Dental CPD Course

The Mandatory Training Group
Delivery Method: eLearning

Complaints Handling - Enhanced Dental CPD Course – Level 1 - CPDUK Accredited.

Complaints Handling - Online CPD Course - The Mandatory Training Group UK -

Welcome to The Mandatory Training Group's online Complaints Handling - Enhanced Dental CPD Course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

It is essential to understand that using body language and behaviour to help diffuse a complaint situation and define correct complaint procedures.

This online Complaints Handling - Enhanced Dental CPD Course define the term complaint, understand why patients might need to complain and acknowledge the importance of investigations and outcomes in the event of complaints.

Course content

This online Complaints Handling - Enhanced Dental CPD Course covers the following:

  • Chapter 1 - Key legislation and regulations
  • Chapter 2 - Complaints
  • Chapter 3 - Regulation 16: Receiving and acting upon complaints
  • Chapter 4 - Communication
  • Chapter 5 - People’s behaviour
  • Chapter 6 - Unsatisfactory treatments
  • Summary.

    Who is the course for?

    This online Complaints Handling - Enhanced Dental CPD Course is suitable for the following:

    • Dental nurse
    • Dentist
    • Infection control lead
    • Practice manager
    • Receptionist
    • Trainee dental nurse
    • Treatment coordinator
    • Decontamination lead
    • Dental hygienist
    • Dental therapist
    • Clinical dental technician
    • Dental technician
    • Orthodontic therapist
    • Regulator.

          Course aims

          The aims of this online Complaints Handling - Enhanced Dental CPD Course are to:

          • Acquire knowledge of the background and nature of professional ethics.
          • Understand the GDC Standards to make practical and ethical decisions.
          • Describe the duties of professional bodies responsible for securing patients’ interests.

            Learning outcomes

            The aims of this online Complaints Handling - Enhanced Dental CPD Course are to: 

            • Enable dental care professionals to understand their role and responsibilities about preventing and handling complaints.
            • Realise that complaints can be resolved amicably. 

                  Download Full Course Description (PDF)

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                  Complaints Handling - Enhanced Dental CPD Course – Level 1 - CPDUK Accredited.

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