This is a 1/2 day course delivered online (for individuals).
Available for teams in-house (we come to you) and (online for teams).
Course overview
Develop your confidence and skills to prepare for and manage difficult conversations in-person and online. Understand challenges traps & pitfalls, reflect on personal responses, patterns and fears and practise ingredients and techniques to help plan and manage and conversations.
This course supports managers working through change and practitioners who need to have those difficult conversations with clients.
Course aim
To develop confidence and skills to prepare for and manage difficult conversations (including the differences online).
Objectives
By the end of the session participants will have had opportunities to:
Max group size: 16 people
The Skills Platform is brought to you in partnership with