Managing difficult conversations

This is a 1/2 day course delivered online (for individuals).

Available for teams in-house (we come to you) and (online for teams).

Course overview

Develop your confidence and skills to prepare for and manage difficult conversations in-person and online. Understand challenges traps & pitfalls, reflect on personal responses, patterns and fears and practise ingredients and techniques to help plan and manage and conversations.

This course supports managers working through change and practitioners who need to have those difficult conversations with clients.

Course aim

To develop confidence and skills to prepare for and manage difficult conversations (including the differences online).

Objectives

By the end of the session participants will have had opportunities to:

• Consider what makes conversations difficult – identifying traps & pitfalls
• Reflect upon personal responses to challenging conversations – patterns and fears
• Consider strategies to prepare and manage conversations.

Max group size: 16 people