Certificate in Principles of Customer Service

Good customer service is crucial for any business. 96% of unhappy customers don’t ever complain - instead, 91% of them simply leave and never come back. This shows that providing good customer service and handling any issues in a professional and courteous manner is essential for a business's success. If you work in customer service, this course can help you improve your skills and make sure every customer has a great experience. You will increase your awareness of how to understand and meet customers' needs, as well as learn how to improve your performance using feedback and how to successfully promote products and services.

COURSE CONTENT

• Learn to deliver excellent customer service
• Increase awareness of understanding and meeting customers’ needs
• Giving a great customer experience
• Learn from feedback and promote products and services

Eligibility

• Aged 19 +
• Lived in the EU for 3 years

Fees & How do I apply?

Available fully funded.

For full details on fees, or for any other enquiries, please contact experts@eastleigh.ac.uk or call 023 8091 1195.