Workplace conflicts are bound to arise at some point or another, but it can have a huge impact on the wellbeing of your staff, as well as their personal safety. It's essential staff can communicate successfully in order to maintain positive relationships with clients and other colleagues. Keep your staff safe and your business happy by teaching your staff how to manage should a conflict arise.
This Conflict Management training course will teach your staff what conflict is, how to recognise when it is happening, the correct methods of dealing with confrontation, how to reduce and resolve conflict, and the best way to seek help and advice when needed.
The Conflict Resolution Course Covers:
- Define workplace conflict
- Recognise when and where conflict is occurring
- Understand the correct methods of dealing with confrontation
- Work to reduce and resolve conflict
- Seek help and advice when necessary
e Learning courses are designed to be interactive to help learners stay focused and engaged in the learning they are faced with.
The courses require the learner to perform small actions within the course, revealing further information, or quiz questions to help them reflect upon previous course content they have studied. A certificate can be downloaded on completion.
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