Managing Conflict & Challenging Behaviour e Learning REDUCED BY 75%

This online Managing Conflict & Challenging Behaviour content is aimed at all staff. This online conflict management content raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively. This content will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done after an incident has occurred.

The course will cover the following areas:

• What is conflict management
• Recognising aggressive behaviour
• Workplace violence and bullying
• Escalation and triggers
• Verbal and non-verbal communication
• Stages of conflict management and personal safety
• Minimising conflict and taking a positive approach
• Responding to aggressive and threatening behaviour

e Learning courses are designed to be interactive to help learners stay focused and engaged in the learning they are faced with.

The courses require the learner to perform small actions within the course, revealing further information, or quiz questions to help them reflect upon previous course content they have studied. A CPD certificate can be downloaded on completion.