Complaints Handling e Learning Course REDUCED BY 30%!

Erudition E Learning
Delivery Method: eLearning

Customers are likely to judge their service not on how things have gone wrong but how an organisation responds and deals with complaints. A badly handled situation can lead to organisational damage whereby a prompt and professional resolution will enhance business reputation. This CPD certified Erudition e Learning course will equip staff with the knowledge and skills to deal with complaints efficiently.

On completion of this course, learners should know and understand the following:

  • The primary reasons for complaints and use them to improve your business
  • How to respond to complaints over the phone, via email or letter, through social media, or from a review
  • Be able to investigate complaints in a timely and successful manner
  • How to respond appropriately to a range of situations
  • How to implement and review a complaints handling process

A CPD certificate is available to download on completion of the course.

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eLearning
£10.00 £7.00 (inc VAT)
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