Customer Service e Learning Course REDUCED BY 75%
Providing good service to your customers will go a long way in retaining them. If you get it wrong, it can also have the opposite effect. Customer Service training is designed to reinforce positive customer service habits while decreasing negative behaviours that may eat into customer confidence.
This Customer Service training course will teach learners who your customers are and what they need, how to maintain good communication with your customers, how to project a positive company image, how to start and end a call with greater confidence and efficiency, how to take clear and concise messages and how to demonstrate positive listening and speaking techniques.
This course has been designed to help staff understand the need for positive communication with customers and aid in developing effective telephone skills.
The main points covered are:
- Who your customers are
- What your customers need
- How to maintain good communication with your customers
- To project a positive company image
- To enhance customer service skills
- To start and end a call with greater confidence and efficiency
- To be able to take clear and concise messages
- To be able to demonstrate positive listening and speaking techniques
eLearning courses are designed to be interactive to help learners stay focused and engaged in the learning they are faced with.
The courses require the learner to perform small actions within the course, revealing further information, or quiz questions to help them reflect upon previous course content they have studied. A CPD certificate can be downloaded on completion.
