Customer Service Awareness e Learning Course REDUCED BY 30%!

Erudition E Learning
Delivery Method: eLearning

Your staff are often the public face of your organisation. It is essential that they make a good impression on prospective customers. This Erudition CPD certified e Learning course will equip learners with the knowledge and skills to display great interpersonal skills leading to a positive impression of your organisation

On completion of this course, learners should know and understand the following:

  • Who your customers are
  • What your customers need
  • How to maintain good communication with your customers
  • How to project a positive company image
  • How to enhance customer service skills
  • How to start and end a call with greater confidence and efficiency
  • How to be able to take clear and concise messages
  • How to be able to demonstrate positive listening and speaking techniques

A CPD certificate is available to download on completion of the course.

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eLearning
£10.00 £7.00 (inc VAT)
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