Effective Communication – for Health and Social Care

Duration: 30 Mins

In this four-module communication for healthcare training course, you’ll gain an understanding of the importance of effective communication skills at work, how to meet communication and language needs and how to promote communication best practice among your co-workers. You’ll also get a holistic view of the principles and practices relating to confidentiality.

Following this course, you’ll be confident in communicating yourself as well as showing others how to communicate more effectively. The knowledge element of standard 6 of the Care Certificate is covered too.

You will automatically get a course certificate upon course completion, featuring your name, CPD hours, the date and learning objectives covered.

Objectives

Once you’ve completed this course, you’ll have a good working knowledge of:

• Different methods of communication
• How communication affects work relationships
• The importance of the environment in communication
• Barriers to communication
• How to ensure that you have been understood
• What is meant by ‘confidentiality’ and when and how to share confidential information
• What legislation relates to this aspect of your work

Modules

• Understand the importance of effective communication at work
• Language needs, wishes, and performance
• How to promote effective communication
• Principles and practices of confidentiality