Duration: 30 Minutes
Work-related violence and aggression, including abuse, threats, or assault, are experienced across many industries and places of work.
This course shows you how to diffuse aggression when it arises, how to recognise when a situation could turn to violence, and what to do if it does. The skills learnt through this course will be invaluable to workers across the public sector.
The course contains additional resource materials, useful links and a refresher guide. You will automatically get a certificate on course completion, with your name, the CPD hours, the date and learning objectives.
In this course you will learn:
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