Conflict Management - Enhanced Dental CPD Course

The Mandatory Training Group
Delivery Method: eLearning

Conflict Management - Online Training Course - CPDUK Accredited.

Conflict Management - Online Training Course - CPDUK Accredited

Welcome to The Mandatory Training Group's online Conflict Management training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

Employers are frequently looking for individuals who can confidently and competently manage conflict in the workplace.

This online Conflict Management training course aims to give you the knowledge and understanding to manage conflict in many forms and learn how to best positively support individuals – an essential skill in anyone looking to move into a team leader or management position.

Course content

This online Conflict Management training course covers the following sections:

  • Section 1: Identifying and resolving conflict

This online Conflict Management training course will allow you to develop knowledge and understanding of managing conflict and supporting individuals as required by a practising or potential first-line manager.

Who is the course for?

This online Conflict Management training course is suitable for:

  • Anyone who wants to learn how to prevent and resolve conflict through effective communication techniques and proven strategies.
  • Leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff.
  • Leaders and managers who want to create a low-conflict, high creativity work environment for their employees, departments, and teams.

Course aims

This online Conflict Management training course aims to:

  • Develop an understanding of common sources of conflict.
  • Instil the need to come up with natural conflict a management style.
  • Appreciate the need to create a psychologically safe work environment in which individuals and teams feel confident to express themselves, after making mistakes, and speak up.
  • Inculcate knowledge on when to intervene and the best and worst times to approach handling the conflict.

    Learning objectives

    On completion of this Conflict Management online training course, you will be able to:

    • Identify areas of potential conflict in your work environment.
    • Justify the need for any organisation to tirelessly work on conflicts in the organisation.
    • Propose effective ways of ironing out conflicts in one’s organisation for effective service delivery.
    • Suggest different strategies one would adopt to create an environment which is conducive to minimal conflicts.
    • Facilitate conflict resolution conversations, using powerful communication techniques and point out important mistakes to avoid.

      Conflict Management - Online Training Course - CPDUK Accredited.

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