Prepare to Deliver Excellent Customer Service - E-Learning Course - CPDUK Certified
Prepare to Deliver Excellent Customer Service - Online Training Course - CPDUK Accredited.
Welcome to The Mandatory Training Group's online Prepare to Deliver Excellent Customer Service training course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).
Customer service is meeting the needs and expectations of any customer. The key to good customer service is building good relationships with your customers.
This online Prepare to Deliver Excellent Customer Service training course provides you with crucial knowledge of customer service principles and what it takes to deliver good customer service. Learners will look at how to identify customers' needs and handle complaints.
Course content
This online Prepare to Deliver Excellent Customer Service training course covers the following sections:
- Section 1: The principles of customer service in an organisation
- Section 2: How customer needs and expectations are identified
- Section 3: How to balance customer expectations against the organisation’s offer
- Section 4: How complaints are handled
- Section 5: Legislation relating to customer service.
Who is the course for?
This online Prepare to Deliver Excellent Customer Service training course is suitable for those who want to improve skills in taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met.
Course aims
This online Prepare to Deliver Excellent Customer Service training course aims to:
- Provide you with key knowledge in relation to the principles of customer service and what it takes to deliver good customer service.
- Discuss customer’s needs and expectations identified and the importance of customer service in an organisation.
- Understand customer-related legislation that affects customer service, individual health and safety responsibilities and gaining approval to make changes to procedures and practices.
- Acquire skills needed to be a successful customer service advisor, such as handling complaints from customers and the legislation that relates to customer service.
Learning objectives
On completion of this Prepare to Deliver Excellent Customer Service online training course, the learner will be able to:
- Identify products and services provided by the organisation.
- Understand the policies and procedures for customer service and the potential consequences of offering poor customer service.
- Identify and meet customer expectations.
- Understanding the effect of resource and financial implications, and situations in which customer service is limited and will learn how to meet customer expectations outside of the organisation’s offer.
- Outline what leads to customer complaints, the procedures to find a resolution for a customer complaint, the differing effects of complaints and why complaints are monitored.
- Attend to situations where certain expectations cannot be met, potentially leaving a customer upset or frustrated.
