TAP Certificate in Designing Performance Support Resources

Designing Performance Support Resources

With increasing demands on L&D to reduce classroom time and move towards a more blended approach, the inclusion of performance support material is key in transferring learning into the workplace to help achieve results. L&D professionals need a tool kit they can quickly adapt to the requirements of the business by providing employees with a choice of accessible resources to support them in their job roles. From ‘on demand’ online content, quick reference guides, how-to-video clips to laminated troubleshooting guides located at the point of use, performance support material has to capture a workforce that no longer has the luxury of time or patience to read a user manual or wait for a formal course.

This blended course will provide delegates with a framework to build appropriate and effective resources to support performance ensuring the right media, content and consistency to deliver to best practice.

Benefits to the delegate

  • Establish the role of performance support and its use within formal and informal learning solutions
  • Apply a framework for designing and developing content aligned to specific performance requirements
  • Select the appropriate performance support tools and media
  • Ensure the resource is clear and easy- to-follow applying a consistent style
  • Establish a robust repository of support resources

Benefits to the organisation

  • Respond quickly to changing business needs
  • Reduce support calls by encouraging a more self-sufficient workforce
  • Make an informed decision as to whether a formal learning solution or a series of performance support resources is more appropriate
  • Ensure an accurate and successful transfer of learning

Who is it for?

L&D professionals who want to learn about designing and developing performance support materials

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