Customer Service - e-Learning CPD Accredited

This online Customer Service content will help users define who their customers are and how to understand their needs, the content will also help users to expand their knowledge on customer service techniques, how to deal with complaints and how to exceed customer expectations and go the extra mile to provide excellent customer service.

LEARNING OUTCOMES

• Understanding of the aspects of delivering outstanding customer service
• Understanding the benefits of outstanding customer service
• Importance of handling complaints with care
• Recognise & adapt to customer behaviour styles
• Manage customer satisfaction levels

Duration

• Depends on your ability and time.

Assessment

• Assessment online – multiple choice questions designed to test learners’ understanding of the course.

Accreditation

· The CPD Accreditation Group, an independent body operating across all market sectors and in support of all professional institutions, bodies and societies. Its certified CPD ‘quality mark’ is a recognised symbol of quality-assured training.

• The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Certificate

• Once you have successful completed the course you will receive digital copy of your certificate which you must print yourself.