Description

Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This content will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalise each sales call.

LEARNING OUTCOMES

• Build trust and respect with customers and colleagues.
• Warm up your sales approach to improve success with cold calling.
• Identify ways to make a positive impression.
• Identify negotiation strategies that will make you a stronger seller.
• Create a script to maximise your efficiency on the phone.
• Learn what to say and what to ask to create interest, handle objections, and close the sale.

Duration

• Depends on your ability and time.

Assessment

• Assessment online – multiple choice questions designed to test learners’ understanding of the course.

Accreditation

· The CPD Accreditation Group, an independent body operating across all market sectors and in support of all professional institutions, bodies and societies. Its certified CPD ‘quality mark’ is a recognised symbol of quality-assured training.

• The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines

Certificate

• Once you have successful completed the course you will receive digital copy of your certificate which you must print yourself.