OCR Level 2 Diploma in Customer Service

NVQ Business Solutions
Delivery Method: Face-to-face

OCR Level 2 Diploma in Customer Service

Who is this qualification for ?

This qualification is ideal for students who wish to improve their ability to deliver good customer service and their knowledge of how to satisfy customers' expectations.  The course is aimed at those who deal with customers on a daily basis as part of their job and is applicable to all work environments and sectors. 

Programme goals

The aim of this qualification is to:

- Develop and expand candidates' understanding of customer service

- Develop candidates' skills and competence in customer service


This qualification will give candidates the opportunity to:

- Achieve a nationally recognised qualification valued

- Prepare for employment in a customer service role

- Develop skills and competence in the workplace and increased confidence

- Improve employability

- Continue professional development


Programme Delivery


This qualification is regulated in the Qualifications and Credit Framework (QCF).  The programme consists of units based on the national occupational standards developed by Skills CfA, the Sector Body for Customer Service.

NVQ Business Solutions pride themselves on deliverying high quality programmes leading to nationally recognised qualifications and have a 100% success rate with our learners.  Working across all sectors including health, social enterprise and charitable sector we are able to add extra value to all the courses we deliver and support all our learners for their personal and professional development.

The programme will be delivered by a fully qualified and occupationally competent assessor on a one to one basis using a variety of methods and delivered flexibly according to the needs of the learner.  In order to achieve this qualification a candidate must achieve a minimum of 45 credits made up of mandatory and optional units by producing a portfolio of evidence.  This will then be internally quality assessed and externally certified by the Awarding Body OCR.

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