Communication Skills Training

This course enables you to recognise the onset of a confrontational situation, develop an awareness of current risks and provide staff with a good understanding of the levels of support... read more

This session provides information and opportunities to practice principles of effective communication in a health or social care setting. It forms part of the Care Certificate, an initiative to prepare healthcare... read more

Learners will be able to use Microsoft Office Outlook 2016 Essentials to enhance professional correspondence, create calendars, and schedule appointments. Learners will create and edit professional email messages, maintain calendars... read more

Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more

Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making... read more

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through body language basics... read more

We have all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants on this e-learning course will identify ways... read more

Social Intelligence is about understanding your environment and having a positive influence. Participants will become more confident in their social situations by learning how to express and interrupt social cues.... read more

Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and... read more

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with... read more

Successful event planning starts with possessing good communication skills, being highly organised, and having the ability to follow up with vendors until completion. Preparation before, during, and after is crucial... read more

Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking. Staying in tune... read more

Increasing one's happiness can be done through the power of positive thinking. That is one skill that this comprehensive e-learning program will touch on to teach participants how to be... read more

The workplace is one of the leading locations where people experience stress and anxiety. Every employee will encounter it sometime during their career. Everyone should be aware of the signs... read more

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. Participants will be... read more

Workplace harassment is illegal and destructive to any organisation. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented... read more

Workplace harassment can be based on a variety of factors that differ from the one doing the harassment, such as race, sex, and disability. Experiencing uncomfortable situations in the workplace... read more

Our digital citizenship e-learning will give participants the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate... read more

While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an epidemic, costing industry millions a year. Indeed, what society seems... read more