Communication Skills Training

All (169) Face-to-face (35) e-Learning (127) More...
Blended (1) Distance (5) Resources (1)
Minute Taking
Face-to-face
Free
Minute Taking West Yorkshire & Harrogate Excellence Centre
Teaching staff about the role of a minute taker and techniques to ensure accurate and effective minute taking.
Teaching staff about the role of a minute taker and techniques to ensure accurate and effective minute taking.
Free
Delivery Method
Face-to-face
Quality Customer Experience
Face-to-face
Free
Quality Customer Experience West Yorkshire & Harrogate Excellence Centre
Helping staff to develop their skills in a way that delivers high quality customer experience.
Helping staff to develop their skills in a way that delivers high quality customer experience.
Free
Delivery Method
Face-to-face
Making Every Contact Count Training (MECC)
Face-to-face
Free
Making Every Contact Count Training (MECC) West Yorkshire & Harrogate Excellence Centre
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered by conversations with clients/service users/patients to help stay well and... read more
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered... read more
Free
Delivery Method
Face-to-face
"Motivational Interviewing"
Face-to-face
Free
"Motivational Interviewing" West Yorkshire & Harrogate Excellence Centre
This one day course, delivered by an experienced Motivational Interviewing trainer from Social Marketing Gateway is designed with a particular focus on staff who have the opportunities to deliver... read more
This one day course, delivered by an experienced Motivational Interviewing trainer from Social Marketing Gateway is designed with a... read more
Free
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
WorldHost Principles of Customer Service
Face-to-face
WorldHost Principles of Customer Service People 1st International
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the outstanding reputation it deserves.
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the... read more
Delivery Method
Face-to-face
WorldHost Business Ambassadors
Face-to-face
WorldHost Business Ambassadors People 1st International
Empower staff with the skills they need to become a brand ambassador for your business with our WorldHost ‘Ambassador Workshop’.
Empower staff with the skills they need to become a brand ambassador for your business with our WorldHost ‘Ambassador Workshop’.
Delivery Method
Face-to-face
WorldHost 2020 - Keeping customers safe (COVID-19)
e-Learning
£6.00
WorldHost 2020 - Keeping customers safe (COVID-19) People 1st International
Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment with our 60 minute e-learning programme.
Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer... read more
£6.00
Delivery Method
e-Learning
Equality and Diversity – e-learning CPD for Hospital, Nursing, Residential & Community Settings
e-Learning
£7.74 £4.50
Equality and Diversity – e-learning CPD for Hospital, Nursing, Residential & Community Settings Dita Consulting
Our online course will raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the workplace. Our online Equality & Diversity course will explore how... read more
Our online course will raise awareness of Equality & Diversity and encourage candidates to take a proactive approach within the... read more
£4.50 (was £7.74)
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Care Certificate by Click
e-Learning
£2.40
Care Certificate by Click Grey Matter Learning
£2.40
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Preparing For An Investigative Interview
e-Learning
£24.00
Preparing For An Investigative Interview Sancus Solutions Ltd
Carrying out interviews is an integral and important part of any investigation and training is essential for those who are tasked with conducting investigative interviews. The PEACE model is the... read more
Carrying out interviews is an integral and important part of any investigation and training is essential for those who are... read more
£24.00
Delivery Method
e-Learning
CPD Points
2
Qualification
Certificate of attendance/completion
   Tough Topics - Talking to Employees about Personal Hygiene - e-Book
e-Learning
£9.98 £7.99
Tough Topics - Talking to Employees about Personal Hygiene - e-Book Sancus Solutions Ltd
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But... read more
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who... read more
£7.99 (was £9.98)
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Workplace Customer Care
Face-to-face
£504.00
Workplace Customer Care Sancus Solutions Ltd
​Workplace Customer Care Exceptional Customer Care Generates a Positive Workplace Culture! That is a fact. It also: Produces a strong team Improves internal culture Reduces staff churn and sickness
​Workplace Customer Care Exceptional Customer Care Generates a Positive Workplace Culture! That is a fact. It also: Produces a strong team Improves internal... read more
£504.00
Delivery Method
Face-to-face
Level
Beginner
CPD Points
3.5 Hours
Qualification
Certificate of attendance/completion
Improve Your Public Speaking Skills
Face-to-face
£834.00
Improve Your Public Speaking Skills Sancus Solutions Ltd
Whether you are a comfortable speaker looking to refresh or new to speaking to groups, this course will introduce you to the skills needed to confidently manage an audience of... read more
Whether you are a comfortable speaker looking to refresh or new to speaking to groups, this course will introduce you... read more
£834.00
Delivery Method
Face-to-face
Level
Beginner
Advanced Communication
Face-to-face
£768.00
Advanced Communication WWP Training Limited
This programme is for you if you are Middle or Senior Manager who already has good communication skills and wants to take them to a more advanced level.
This programme is for you if you are Middle or Senior Manager who already has good communication skills and wants... read more
£768.00
Delivery Method
Face-to-face
Level
Advanced
Qualification
Certificate of attendance/completion
Effective Communication
Face-to-face
£384.00
Effective Communication WWP Training Limited
This programme is for you if you want to communicate in a powerful, positive, and assertive manner.
This programme is for you if you want to communicate in a powerful, positive, and assertive manner.
£384.00
Delivery Method
Face-to-face
Level
Beginner
Qualification
Certificate of attendance/completion
Outlook 2016 Essentials - Online Course - CPD Accredited
e-Learning
£12.00
Outlook 2016 Essentials - Online Course - CPD Accredited The Mandatory Training Group
Learners will be able to use Microsoft Office Outlook 2016 Essentials to enhance professional correspondence, create calendars, and schedule appointments. Learners will create and edit professional email messages, maintain calendars... read more
Learners will be able to use Microsoft Office Outlook 2016 Essentials to enhance professional correspondence, create calendars, and schedule appointments.... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Word 2016 Essentials - Online Course - CPD Accredited
e-Learning
£12.00
Word 2016 Essentials - Online Course - CPD Accredited The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Word 2016 Expert - Online Course - CPD Accredited
e-Learning
£12.00
Word 2016 Expert - Online Course - CPD Accredited The Mandatory Training Group
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced... read more
£12.00
Delivery Method
e-Learning
Level
Advanced
CPD Points
4
Qualification
Certificate of attendance/completion
Administrative Office Procedures - Online Course - CPD Accredited
e-Learning
£12.00
Administrative Office Procedures - Online Course - CPD Accredited The Mandatory Training Group
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making... read more
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Body Language Basic Skills - Online Course - CPD Accredited
e-Learning
£12.00
Body Language Basic Skills - Online Course - CPD Accredited The Mandatory Training Group
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through body language basics... read more
Can you tell if someone is telling the truth just by looking at them? It is a skill that a... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
1 2 3 4 5 6 7 8 9