Complaints Handling Training

All (31) Face-to-face (10) e-Learning (21) More...
Blended Distance Consultancy Work Experience Resources
Leading Customer Experience
Face-to-face
Free
Leading Customer Experience West Yorkshire & Harrogate Excellence Centre
Helping Managers develop their teams in a way that promotes good customer service and high quality care.
Location(s)
Wakefield
Investigating Adverse Incidents In Healthcare
Face-to-face
£594.00
Investigating Adverse Incidents In Healthcare Sancus Solutions Ltd
​The Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates with the skills necessary to successfully carry out such investigations.... read more
CPD Points
14
Qualification
Other externally awarded
Complaints Handling - Online E-Learning Course - Fully CPD Accredited
e-Learning
£28.08 £11.99
Complaints Handling - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.
Qualification
Certificate of attendance/completion
Complaints Handling in Health & Social Care - Level 1
e-Learning
£17.99
Complaints Handling in Health & Social Care - Level 1 The Mandatory Training Group
Welcome to The Mandatory Training Group's complaints handling training course. This complaints handling e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK Core... read more
CPD Points
1
Qualification
Certificate of attendance/completion
Mastering Word 2013 Advanced - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Word 2013 Advanced - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word 2013 Advanced environment and the ability to complete tasks independently. This online Mastering Word 2013 Advanced training course will help... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Word 2016 Intermediate - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Word 2016 Intermediate - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word 2016 Intermediate environment and the ability to complete tasks independently. This online Mastering Word 2016 Intermediate training course will help... read more
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Courtroom Skills For Healthcare Professionals
Face-to-face
£1,620.00
Courtroom Skills For Healthcare Professionals Sancus Solutions Ltd
In today’s world, healthcare professionals make frequent appearances, whether as a professional or an expert witness, before various courts and tribunals. This course prepares you to enter what is,... read more
CPD Points
6
Qualification
Certificate of attendance/completion
Safeguarding - Learning The Lessons From Savile
Face-to-face
£210.00 £234.00
Safeguarding - Learning The Lessons From Savile Sancus Solutions Ltd
The lessons from the Savile investigations are highly relevant to modern day organisations, in both the public and private sectors. His offending knew no boundary. Learn what safeguarding structures and... read more
CPD Points
6
Qualification
Certificate of attendance/completion
Location(s)
London
Preparing For An Investigative Interview
e-Learning
£24.00
Preparing For An Investigative Interview Sancus Solutions Ltd
Sancus, one of the UK’s leading providers of healthcare and investigative interviewing, have launched an innovative and interactive e-learning package that means you can receive investigative interview training at a... read more
CPD Points
1
Qualification
Certificate of attendance/completion
Controlled Drug Accountable Officer Training
Face-to-face
£954.00
Controlled Drug Accountable Officer Training Sancus Solutions Ltd
Controlled Drug Accountable Officers are responsible for the safe management and use of Controlled Drugs within their organisation. This highly regarded two day course is excellent preparation for what... read more
CPD Points
6
Qualification
Other externally awarded
Root Cause Analysis Training
Face-to-face
£2,880.00
Root Cause Analysis Training Sancus Solutions Ltd
This two day Root Cause Analysis training course is designed to provide delegates with the tools and knowledge required to undertake a thorough RCA investigation. The course provides an in-depth... read more
CPD Points
12
Qualification
Certificate of attendance/completion
Conflict Resolution Training
Face-to-face
£54.00
Conflict Resolution Training The Learning Enterprise
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed... read more
Qualification
Certificate of attendance/completion
Complaints Handling e-learning CPD
e-Learning
£11.99 £9.59
Complaints Handling e-learning CPD Care4me Training & Consultancy
This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Certificate in "Developing a Lunch and Learn"  - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in "Developing a Lunch and Learn" - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Presentation Skills - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Presentation Skills - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is one of the skills that... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Anger Management - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Anger Management - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Conflict Resolution - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Conflict Resolution - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Handling a Challenging Customer - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Handling a Challenging Customer - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Improving Mindfulness - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Improving Mindfulness - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking. Staying in tune... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Appreciative Inquiry - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Appreciative Inquiry - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organisation by changing the people.... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion