Complaints Handling Training

All (36) Face-to-face (10) e-Learning (26) More...
Leading Customer Experience
Face-to-face
Free
Leading Customer Experience West Yorkshire & Harrogate Excellence Centre
Helping Managers develop their teams in a way that promotes good customer service and high quality care.
Helping Managers develop their teams in a way that promotes good customer service and high quality care.
Free
Delivery Method
Face-to-face
Investigating Adverse Incidents In Healthcare
Face-to-face
£594.00
Investigating Adverse Incidents In Healthcare Sancus Solutions Ltd
​The Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates with the skills necessary to successfully carry out such investigations.... read more
​The Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates... read more
£594.00
Delivery Method
Face-to-face
CPD Points
14
Qualification
Other externally awarded
Courtroom Skills For Healthcare Professionals (In House Delivery)
Face-to-face
£1,620.00
Courtroom Skills For Healthcare Professionals (In House Delivery) Sancus Solutions Ltd
In today’s world, healthcare professionals make frequent appearances, whether as a professional or an expert witness, before various courts and tribunals. This course prepares you to enter what is,... read more
In today’s world, healthcare professionals make frequent appearances, whether as a professional or an expert witness, before various courts and... read more
£1,620.00
Delivery Method
Face-to-face
CPD Points
6
Qualification
Certificate of attendance/completion
Safeguarding - Learning The Lessons From Savile
Face-to-face
£210.00 £234.00
Safeguarding - Learning The Lessons From Savile Sancus Solutions Ltd
The lessons from the Savile investigations are highly relevant to modern day organisations, in both the public and private sectors. His offending knew no boundary. Learn what safeguarding structures and... read more
The lessons from the Savile investigations are highly relevant to modern day organisations, in both the public and private sectors.... read more
£234.00 (was £210.00)
Delivery Method
Face-to-face
CPD Points
6
Qualification
Certificate of attendance/completion
Preparing For An Investigative Interview
e-Learning
£24.00
Preparing For An Investigative Interview Sancus Solutions Ltd
Carrying out interviews is an integral and important part of any investigation and training is essential for those who are tasked with conducting investigative interviews. The PEACE model is the... read more
Carrying out interviews is an integral and important part of any investigation and training is essential for those who are... read more
£24.00
Delivery Method
e-Learning
CPD Points
2
Qualification
Certificate of attendance/completion
Controlled Drug Accountable Officer Training
Face-to-face
£954.00
Controlled Drug Accountable Officer Training Sancus Solutions Ltd
Controlled Drug Accountable Officers are responsible for the safe management and use of Controlled Drugs within their organisation. This highly regarded two day course is excellent preparation for what... read more
Controlled Drug Accountable Officers are responsible for the safe management and use of Controlled Drugs within their organisation. This... read more
£954.00
Delivery Method
Face-to-face
CPD Points
6
Qualification
Other externally awarded
Location(s)
London
Complaints Handling - Online E-Learning Course - Fully CPD Accredited
e-Learning
£28.08 £11.99
Complaints Handling - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.
This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.
£11.99 (was £28.08)
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Complaints Handling in Health & Social Care - Level 1
e-Learning
£17.99
Complaints Handling in Health & Social Care - Level 1 The Mandatory Training Group
Welcome to The Mandatory Training Group's complaints handling training course. This complaints handling e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK Core... read more
Welcome to The Mandatory Training Group's complaints handling training course. This complaints handling e-learning course was developed to meet the... read more
£17.99
Delivery Method
e-Learning
CPD Points
1
Qualification
Certificate of attendance/completion
Mastering Word 2013 Advanced - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Word 2013 Advanced - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word 2013 Advanced environment and the ability to complete tasks independently. This online Mastering Word 2013 Advanced training course will help... read more
Learners will gain a fundamental understanding of the Microsoft Word 2013 Advanced environment and the ability to complete tasks independently.... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Word 2016 Intermediate - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Word 2016 Intermediate - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word 2016 Intermediate environment and the ability to complete tasks independently. This online Mastering Word 2016 Intermediate training course will help... read more
Learners will gain a fundamental understanding of the Microsoft Word 2016 Intermediate environment and the ability to complete tasks independently.... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Conflict Resolution Training
Face-to-face
£54.00
Conflict Resolution Training The Learning Enterprise
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed... read more
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them... read more
£54.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Certificate in "Developing a Lunch and Learn"  - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in "Developing a Lunch and Learn" - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product... read more
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Presentation Skills - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Presentation Skills - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is one of the skills that... read more
Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Anger Management - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Anger Management - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and... read more
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Conflict Resolution - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Conflict Resolution - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to... read more
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Handling a Challenging Customer - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Handling a Challenging Customer - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with... read more
Customer service is a necessary position in the job world today. It helps companies give customers what they want and... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Improving Mindfulness - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Improving Mindfulness - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking. Staying in tune... read more
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Appreciative Inquiry - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Appreciative Inquiry - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organisation by changing the people.... read more
Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Assertiveness & Self Control - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Assertiveness & Self Control - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with... read more
Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Civility in the Workplace - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Civility in the Workplace - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an epidemic, costing industry millions a year. Indeed, what society seems... read more
While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion