Complaints Handling Training

All (19) Face-to-face (4) e-Learning (15) More...
Blended Distance Consultancy Work Experience Resources
Leading Customer Experience
Face-to-face
Free
Leading Customer Experience West Yorkshire & Harrogate Excellence Centre
Helping Managers develop their teams in a way that promotes good customer service and high quality care.
Location(s)
Wakefield, Harrogate
Complaints Handling - Online E-Learning Course - Fully CPD Accredited
e-Learning
£28.08 £11.99
Complaints Handling - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.
Qualification
Certificate of attendance/completion
Complaints Handling in Health & Social Care - Level 1
e-Learning
£17.99
Complaints Handling in Health & Social Care - Level 1 The Mandatory Training Group
Welcome to The Mandatory Training Group's complaints handling training course. This complaints handling e-learning course was developed to meet the required learning outcomes in the Skills for Health’s UK Core... read more
CPD Points
1
Qualification
Certificate of attendance/completion
Conflict Resolution Training
Face-to-face
£54.00
Conflict Resolution Training The Learning Enterprise
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed... read more
Qualification
Certificate of attendance/completion
Complaints Handling e-learning CPD
e-Learning
£9.99 £7.99
Complaints Handling e-learning CPD Care4me Training & Consultancy
This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Certificate in "Developing a Lunch and Learn"  - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in "Developing a Lunch and Learn" - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Presentation Skills - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Presentation Skills - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Many studies have found that public speaking is the number one fear amongst most people, outranking flying, snakes, insects, and even death. Ironically, it is one of the skills that... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Anger Management - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Anger Management - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Conflict Resolution - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Conflict Resolution - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Handling a Challenging Customer - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Handling a Challenging Customer - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Improving Mindfulness - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Improving Mindfulness - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking. Staying in tune... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Appreciative Inquiry - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Appreciative Inquiry - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organisation by changing the people.... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Assertiveness & Self Control - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Assertiveness & Self Control - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Civility in the Workplace - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Civility in the Workplace - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an epidemic, costing industry millions a year. Indeed, what society seems... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Creative Problem Solving - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Creative Problem Solving - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Social Learning - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Social Learning - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Social learning is an effective way to train your employees through modeling positive behaviors. It is a great way to promote cohesion and involvement as it builds a culture of... read more
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Patient Facing Skills 1 - Dealing with Confrontation in the NHS
Face-to-face
£375.00
Patient Facing Skills 1 - Dealing with Confrontation in the NHS Rooted Training
Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful" Nikki from Nottingham "Very worthwhile. It was inspiring and confidence building.... read more
Handling Information in a Care Setting Online Course
e-Learning
£24.00
Handling Information in a Care Setting Online Course Grays Medic
This course will help people working in a care environment to understand the need for secure handling of information. It also give the knowledge about how to access support when handling... read more
Level
Beginner
CPD Points
1
Qualification
Basic / key skill
Self-defence in the NHS
Face-to-face
£375.00
Self-defence in the NHS Rooted Training
The growing threat of violence in the workplace is a general worry for many in society, but is a particular concern for those working in the health service. This session... read more