Conflict Resolution (NHS) Training

When conflicts arises in healthcare, both patients and staff can be put at risk. Our CPD accredited conflict resolution training courses will prepare your team for these challenges, and teach them to resolve conflict safely, efficiently and with minimal distress to those involved.

The elements covered by conflict resolution training for health include the management of challenging behaviour, and the correct procedures for confronting and de-escalating violence and aggression. This extends to the management of workplace disputes. The conflict resolution elearning materials and face-to-face courses listed below highlight the impact of conflict on patients and clients, as well as the appropriate steps staff can take to bring a dispute to their employer’s attention.

Also included within our conflict resolution packages is guidance on managing risk in the event of conflict. This includes recognising the impact of restraint, and the importance of minimising its use.

To find the right course for you, please use the search function above or browse with the help of our preset filters.

All (12) Face-to-face (6) e-Learning (6) More...
Blended Distance Consultancy Work Experience Resources
Conflict Resolution
e-Learning
£11.00
Conflict Resolution Skills for Health
Conflict resolution e-learning: Develop an awareness of the risks of providing public help, dealing with conflict, and an understanding of what is available to support you in this effectively and... read more
Level
Beginner
Qualification
Certificate of attendance/completion
Location(s)
Online
Conflict Resolution Training
Face-to-face
£300.00
Conflict Resolution Training The Learning Enterprise
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed... read more
Qualification
Certificate of attendance/completion
Location(s)
Farnham, Woking
Dementia and distress behaviours
Face-to-face
£250.00
Dementia and distress behaviours Endeavour Care Training
This interactive and informative course provides your staff with the knowledge and skills to recognise the reasons to why people with dementia display behaviours that cause them distress and how... read more
Level
Intermediate
Qualification
Other externally awarded
Location(s)
Stourbridge, Birmingham, Manchester, Leeds, London, Cambridge, Bristol, Derby, Liverpool
Challenging Behaviour Training
Face-to-face
£250.00
Challenging Behaviour Training Endeavour Care Training
This interactive and informative course provides your staff with the knowledge and skills of how to recognise signs and symptoms of challenging behaviour within their working environment. How to care... read more
Level
Intermediate
Qualification
Certificate of attendance/completion
Location(s)
Stourbridge, Birmingham, Manchester, Leeds, London, Cambridge, Bristol, Derby, Liverpool
Dementia - Dealing with Challenging Behaviour - Online E-Learning Course - Fully CPD Accredited
e-Learning
£22.46 £11.99
Dementia - Dealing with Challenging Behaviour - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
People with dementia may sometimes behave in a challenging way, for example aggression or shouting out. This can be very distressing. By understanding what may cause this type of behaviour... read more
Level
Beginner
Qualification
Certificate of attendance/completion
Location(s)
Online
Conflict Management - Online E-Learning Course - Fully CPD Accredited
e-Learning
£28.08 £11.99
Conflict Management - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively.
Qualification
Certificate of attendance/completion
Location(s)
Online
Conflict Management - e-Learning CPD accredited
e-Learning
£9.99
Conflict Management - e-Learning CPD accredited Care4me Training & Consultancy
​This online Conflict management course will introduce you to managing conflict procedures to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional... read more
Level
Beginner
Qualification
Certificate of attendance/completion
Location(s)
Online
Preventing & Managing Challenging Behaviour
e-Learning
£17.99
Preventing & Managing Challenging Behaviour Securicare International Ltd
The aim of this programme is to help staff gain confidence in understanding and responding to different types of challenging behaviour., and to develop and implement person centred non aversive... read more
Qualification
Certificate of attendance/completion
Location(s)
Online
Patient Facing Skills 1 - Dealing with Confrontation in the NHS
Face-to-face
£375.00
Patient Facing Skills 1 - Dealing with Confrontation in the NHS Rooted Training
Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful" Nikki from Nottingham "Very worthwhile. It was inspiring and confidence building.... read more
Location(s)
Keighley
Dealing with Conflict
Face-to-face
£375.00
Dealing with Conflict Rooted Training
Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful" Nikki from Nottingham "Very worthwhile. It was inspiring and confidence building.... read more
Location(s)
Keighley
Managing Conflict - e-Learning CPD accredited
e-Learning
£9.99
Managing Conflict - e-Learning CPD accredited Care4me Training & Consultancy
This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done... read more
Level
Beginner
Qualification
Certificate of attendance/completion
Location(s)
Online
Difficult & aggressive behaviour
Face-to-face
£150.00
Difficult & aggressive behaviour The Training Exchange
​A practical stepped approach to containing and responding safely and confidently to incidents in the workplace. Understand what’s behind the behaviour, develop essential communication techniques and build confidence to defuse... read more
Qualification
Certificate of attendance/completion
Location(s)
Bristol