Conflict Resolution (NHS) Training

When conflicts arises in healthcare, both patients and staff can be put at risk. Our CPD accredited conflict resolution training courses will prepare your team for these challenges, and teach them to resolve conflict safely, efficiently and with minimal distress to those involved.

The elements covered by conflict resolution training for health include the management of challenging behaviour, and the correct procedures for confronting and de-escalating violence and aggression. This extends to the management of workplace disputes. The conflict resolution elearning materials and face-to-face courses listed below highlight the impact of conflict on patients and clients, as well as the appropriate steps staff can take to bring a dispute to their employer’s attention.

Also included within our conflict resolution packages is guidance on managing risk in the event of conflict. This includes recognising the impact of restraint, and the importance of minimising its use.

To find the right course for you, please use the search function above or browse with the help of our preset filters.

All (21) Face-to-face (12) e-Learning (9) More...
Conflict Resolution
e-Learning
£11.00
Conflict Resolution Skills for Health
Conflict resolution e-learning: Develop an awareness of the risks of providing public help, dealing with conflict, and an understanding of what is available to support you in this effectively and... read more
Conflict resolution e-learning: Develop an awareness of the risks of providing public help, dealing with conflict, and an understanding of... read more
£11.00
Delivery Method
e-Learning
Level
Beginner
Qualification
Certificate of attendance/completion
Dementia and distress behaviours Level 2  Accredited
Face-to-face
£250.00
Dementia and distress behaviours Level 2 Accredited Endeavour Care Training
This interactive and informative course provides your staff with the knowledge and skills to recognise the reasons to why people with dementia display behaviours that cause them distress and how... read more
This interactive and informative course provides your staff with the knowledge and skills to recognise the reasons to why people... read more
£250.00
Delivery Method
Face-to-face
Level
Beginner
Qualification
NVQ Level 2 or equivalent
Conflict Management - e-Learning CPD accredited
e-Learning
£11.99 £9.59
Conflict Management - e-Learning CPD accredited Care4me Training & Consultancy
​This online Conflict management course will introduce you to managing conflict procedures to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional... read more
​This online Conflict management course will introduce you to managing conflict procedures to improve your ability to deal with difficult... read more
£9.59 (was £11.99)
Delivery Method
e-Learning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Dementia - Dealing with Challenging Behaviour - Online E-Learning Course - Fully CPD Accredited
e-Learning
£22.46 £11.99
Dementia - Dealing with Challenging Behaviour - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
People with dementia may sometimes behave in a challenging way, for example aggression or shouting out. This can be very distressing. By understanding what may cause this type of behaviour... read more
People with dementia may sometimes behave in a challenging way, for example aggression or shouting out. This can be very... read more
£11.99 (was £22.46)
Delivery Method
e-Learning
Level
Beginner
Qualification
Certificate of attendance/completion
Conflict Management - Online E-Learning Course - Fully CPD Accredited
e-Learning
£28.08 £11.99
Conflict Management - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and the contribution they can make to managing conflict effectively.
This course is aimed at all staff. This conflict management course raises participants understanding of the background to conflict and... read more
£11.99 (was £28.08)
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Conflict Resolution Training
Face-to-face
£54.00
Conflict Resolution Training The Learning Enterprise
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed... read more
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them... read more
£54.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Certificate in Conflict Resolution - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Conflict Resolution - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to... read more
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Handling a Challenging Customer - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Handling a Challenging Customer - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with... read more
Customer service is a necessary position in the job world today. It helps companies give customers what they want and... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Preventing & Managing Challenging Behaviour
e-Learning
£17.99
Preventing & Managing Challenging Behaviour Securicare International Ltd
The aim of this programme is to help staff gain confidence in understanding and responding to different types of challenging behaviour., and to develop and implement person centred non aversive... read more
The aim of this programme is to help staff gain confidence in understanding and responding to different types of challenging... read more
£17.99
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Challenging Behaviour Training
Face-to-face
£250.00
Challenging Behaviour Training Endeavour Care Training
This interactive and informative course provides your staff with the knowledge and skills of how to recognise signs and symptoms of challenging behaviour within their working environment. How to care... read more
This interactive and informative course provides your staff with the knowledge and skills of how to recognise signs and symptoms... read more
£250.00
Delivery Method
Face-to-face
Level
Beginner
Qualification
Certificate of attendance/completion
Breakaway
Face-to-face
£48.00
Breakaway Livewell Southwest Academy
This half day course is aimed to implement successful Breakaway skills in line with The General Services Association (GSA) curriculum, whereby the GSA develop and disseminate best practice in the... read more
This half day course is aimed to implement successful Breakaway skills in line with The General Services Association (GSA) curriculum,... read more
£48.00
Delivery Method
Face-to-face
Level
Beginner
Qualification
Certificate of attendance/completion
Location(s)
Plymouth
Breakaway (Bespoke)
Face-to-face
£48.00
Breakaway (Bespoke) Livewell Southwest Academy
This half day course is aimed to implement successful Breakaway skills in line with The General Services Association (GSA) curriculum, whereby the GSA develop and disseminate best practice in the... read more
This half day course is aimed to implement successful Breakaway skills in line with The General Services Association (GSA) curriculum,... read more
£48.00
Delivery Method
Face-to-face
Level
Beginner
Qualification
Certificate of attendance/completion
Conflict Resolution Training (Bespoke)
Face-to-face
£48.00
Conflict Resolution Training (Bespoke) Livewell Southwest Academy
This half day course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using the appropriate methods, while keeping themselves and all others involved... read more
This half day course is designed to help attendees recognise when a situation is escalating and de-escalate the situation using... read more
£48.00
Delivery Method
Face-to-face
Level
Beginner
Qualification
Certificate of attendance/completion
Patient Facing Skills 1 - Dealing with Confrontation in the NHS
Face-to-face
£375.00
Patient Facing Skills 1 - Dealing with Confrontation in the NHS Rooted Training
Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful" Nikki from Nottingham "Very worthwhile. It was inspiring and confidence building.... read more
Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful"... read more
£375.00
Delivery Method
Face-to-face
Dealing with Conflict
Face-to-face
£375.00
Dealing with Conflict Rooted Training
Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful" Nikki from Nottingham "Very worthwhile. It was inspiring and confidence building.... read more
Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful"... read more
£375.00
Delivery Method
Face-to-face
Managing Conflict - e-Learning CPD accredited
e-Learning
£11.99 £9.59
Managing Conflict - e-Learning CPD accredited Care4me Training & Consultancy
This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how to respond to difficult situations and what should be done... read more
This course will provide candidates with the skills and knowledge to deal with workplace violence, how to reduce risks, how... read more
£9.59 (was £11.99)
Delivery Method
e-Learning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Difficult & aggressive behaviour
Face-to-face
£150.00
Difficult & aggressive behaviour The Training Exchange
​A practical stepped approach to containing and responding safely and confidently to incidents in the workplace. Understand what’s behind the behaviour, develop essential communication techniques and build confidence to defuse... read more
​A practical stepped approach to containing and responding safely and confidently to incidents in the workplace. Understand what’s behind the... read more
£150.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
BILD accredited Positive Behaviour Management - care staff training
Face-to-face
BILD accredited Positive Behaviour Management - care staff training Positive Response Training & Consultancy
Theory and practical techniques for care staff working in challenging behaviour environments in care homes or community settings.
Theory and practical techniques for care staff working in challenging behaviour environments in care homes or community settings.
Delivery Method
Face-to-face
Level
Beginner
Qualification
Certificate of attendance/completion
BILD accredited Positive Behaviour Management - Train the Trainer
Face-to-face
BILD accredited Positive Behaviour Management - Train the Trainer Positive Response Training & Consultancy
Train the Trainer course so you can train your own staff working in challenging behaviour environments in care homes or community settings.
Train the Trainer course so you can train your own staff working in challenging behaviour environments in care homes or... read more
Delivery Method
Face-to-face
Level
Intermediate
Qualification
Provider own qualification (this must be assessed)
Positive Behavioural Support (PBS) - care staff workshop
Face-to-face
Positive Behavioural Support (PBS) - care staff workshop Positive Response Training & Consultancy
PBS theory training for care staff working in challenging behaviour environments in care homes or community settings.
PBS theory training for care staff working in challenging behaviour environments in care homes or community settings.
Delivery Method
Face-to-face
Level
Beginner
CPD Points
8
Qualification
Certificate of attendance/completion