Customer Service Apprenticeship

Welcome to The Mandatory Training Group's online Sundry Sales – Enhanced Dental CPD Course. All our online training courses, programmes and qualifications are accredited by the CPD Certification Service (CPDUK).

CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.

Apprenticeships offer the opportunity to employers to enhance the skills of their existing workforce in addition to employing new apprentices. There is no upper age limit for apprentices.

The aim of this online Delegation and Referrals - Enhanced Dental CPD Course is to determine qualifications for outside referrals while highlighting relevant work allocation and mission within the practice.

An Apprenticeship in Contact Centre Operations at an Intermediate Level (2) is an ideal programme for those that are working at an entry level position within a Contact/ Call Centre... read more

An Apprenticeship in Contact Centre Operations at an Advanced Level (3) is an ideal programme for those that are working at a supervisory level within a Contact/ Call Centre environment.

This Apprenticeship programme would be best suited for any entry level employee working within a client facing or customer service role. Learners will need to be able to demonstrate that... read more

This Apprenticeship programme would be well suited to those with experience working within a client facing or customer service role. Learners will need to be able to demonstrate that they... read more

This Conflict Resolution online course will introduce you to Conflict Management Procedures. Develop an awareness of the risks of providing public help and learn how to deal with conflict.

Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.