Customer Service Training

All (86) Face-to-face (15) e-Learning (59) More...
Blended (3) Distance (6) Consultancy (1) Virtual (2)
WorldHost Principles of Customer Service
Face-to-face
WorldHost Principles of Customer Service People 1st International
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the outstanding reputation it deserves.
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the... read more
Delivery Method
Face-to-face
WorldHost Business Ambassadors
Face-to-face
WorldHost Business Ambassadors People 1st International
Empower staff with the skills they need to become a brand ambassador for your business with our WorldHost ‘Ambassador Workshop’.
Empower staff with the skills they need to become a brand ambassador for your business with our WorldHost ‘Ambassador Workshop’.
Delivery Method
Face-to-face
WorldHost 2020 - Keeping customers safe (COVID-19)
e-Learning
£6.00
WorldHost 2020 - Keeping customers safe (COVID-19) People 1st International
Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment with our 60 minute e-learning programme.
Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer... read more
£6.00
Delivery Method
e-Learning
Investigating Adverse Incidents In Healthcare
Face-to-face
£594.00
Investigating Adverse Incidents In Healthcare Sancus Solutions Ltd
​The Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates with the skills necessary to successfully carry out such investigations.... read more
​The Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates... read more
£594.00
Delivery Method
Face-to-face
CPD Points
14
 Customer Service Training - Managing Customer Service - e-Book
e-Learning
£9.98 £7.99
Customer Service Training - Managing Customer Service - e-Book Sancus Solutions Ltd
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager)... read more
£7.99 (was £9.98)
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Sancus Conflict Resolution Training - Delivered In Your Premises For Up To 20 Delegates
Face-to-face
£1,020.00
Sancus Conflict Resolution Training - Delivered In Your Premises For Up To 20 Delegates Sancus Solutions Ltd
A one day course demonstrating tried and tested methods of defusing confrontational situations to keep everyone involved safe.
A one day course demonstrating tried and tested methods of defusing confrontational situations to keep everyone involved safe.
£1,020.00
Delivery Method
Face-to-face
CPD Points
5 hours CPD
Qualification
Certificate of attendance/completion
Workplace Customer Care
Face-to-face
£504.00
Workplace Customer Care Sancus Solutions Ltd
​Workplace Customer Care Exceptional Customer Care Generates a Positive Workplace Culture! That is a fact. It also: Produces a strong team Improves internal culture Reduces staff churn and sickness
​Workplace Customer Care Exceptional Customer Care Generates a Positive Workplace Culture! That is a fact. It also: Produces a strong team Improves internal... read more
£504.00
Delivery Method
Face-to-face
Level
Beginner
CPD Points
3.5 Hours
Qualification
Certificate of attendance/completion
Word 2016 Essentials - Online Course - CPD Accredited
e-Learning
£12.00
Word 2016 Essentials - Online Course - CPD Accredited The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Word 2016 Expert - Online Course - CPD Accredited
e-Learning
£12.00
Word 2016 Expert - Online Course - CPD Accredited The Mandatory Training Group
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced... read more
£12.00
Delivery Method
e-Learning
Level
Advanced
CPD Points
4
Qualification
Certificate of attendance/completion
Developing a Lunch and Learn - Online Course - CPD Accredited
e-Learning
£12.00
Developing a Lunch and Learn - Online Course - CPD Accredited The Mandatory Training Group
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product... read more
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Life Coaching Essentials - Online Course - CPD Accredited
e-Learning
£12.00
Life Coaching Essentials - Online Course - CPD Accredited The Mandatory Training Group
Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need... read more
Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Measuring Results from Training - Online Course - CPD Accredited
e-Learning
£12.00
Measuring Results from Training - Online Course - CPD Accredited The Mandatory Training Group
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like... read more
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Marketing Basics - Online Course - CPD Accredited
e-Learning
£12.00
Marketing Basics - Online Course - CPD Accredited The Mandatory Training Group
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Participants will be... read more
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Attention Management - Online Course - CPD Accredited
e-Learning
£12.00
Attention Management - Online Course - CPD Accredited The Mandatory Training Group
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Participants will be more efficient... read more
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Body Language Basic Skills - Online Course - CPD Accredited
e-Learning
£12.00
Body Language Basic Skills - Online Course - CPD Accredited The Mandatory Training Group
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through body language basics... read more
Can you tell if someone is telling the truth just by looking at them? It is a skill that a... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Interpersonal Skills - Online Course - CPD Accredited
e-Learning
£12.00
Interpersonal Skills - Online Course - CPD Accredited The Mandatory Training Group
We have all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants on this e-learning course will identify ways... read more
We have all met that dynamic, charismatic person that just has a way with others, and has a way of... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Anger Management - Online Course - CPD Accredited
e-Learning
£12.00
Anger Management - Online Course - CPD Accredited The Mandatory Training Group
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and... read more
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Conflict Resolution - Online Course - CPD Accredited
e-Learning
£12.00
Conflict Resolution - Online Course - CPD Accredited The Mandatory Training Group
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to... read more
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Call Centre Training - Online Course - CPD Accredited
e-Learning
£12.00
Call Centre Training - Online Course - CPD Accredited The Mandatory Training Group
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
44
Qualification
Certificate of attendance/completion
Contact Centre Training - Online Course - CPD Accredited
e-Learning
£12.00
Contact Centre Training - Online Course - CPD Accredited The Mandatory Training Group
For many people, the term Contact Centre relates to sales calls and telemarketers. There are so many avenues that a contact centre can be of assistance within a company that... read more
For many people, the term Contact Centre relates to sales calls and telemarketers. There are so many avenues that a... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion