Customer Service Training

All (78) Face-to-face (15) e-Learning (55) More...
Blended (2) Distance (5) Consultancy (1)
Making Every Contact Count Training (MECC)
Face-to-face
Free
Making Every Contact Count Training (MECC) West Yorkshire & Harrogate Excellence Centre
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered by conversations with clients/service users/patients to help stay well and... read more
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered... read more
Free
Delivery Method
Face-to-face
Investigating Adverse Incidents In Healthcare
Face-to-face
£594.00
Investigating Adverse Incidents In Healthcare Sancus Solutions Ltd
​The Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates with the skills necessary to successfully carry out such investigations.... read more
​The Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates... read more
£594.00
Delivery Method
Face-to-face
CPD Points
14
*SALE 50% OFF*   Customer Service Training - Managing Customer Service - e-Book
e-Learning
£7.99 £4.00
*SALE 50% OFF* Customer Service Training - Managing Customer Service - e-Book Sancus Solutions Ltd
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager)... read more
£4.00 (was £7.99)
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Sancus Conflict Resolution Training - Delivered In Your Premises For Up To 20 Delegates
Face-to-face
£1,020.00
Sancus Conflict Resolution Training - Delivered In Your Premises For Up To 20 Delegates Sancus Solutions Ltd
A one day course demonstrating tried and tested methods of defusing confrontational situations to keep everyone involved safe.
A one day course demonstrating tried and tested methods of defusing confrontational situations to keep everyone involved safe.
£1,020.00
Delivery Method
Face-to-face
CPD Points
5 hours CPD
Qualification
Certificate of attendance/completion
Microsoft Office Word 2016 Essentials - Online Training Course - UK CPD Accredited Certification
e-Learning
£19.98
Microsoft Office Word 2016 Essentials - Online Training Course - UK CPD Accredited Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will... read more
£19.98
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Microsoft Office Word 2016 Expert - Online Training Course - UK CPD Accredited Certification
e-Learning
£19.98
Microsoft Office Word 2016 Expert - Online Training Course - UK CPD Accredited Certification The Mandatory Training Group
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced... read more
£19.98
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Marketing Basics - Online Training Course - UK CPD Accredited
e-Learning
£19.98
Marketing Basics - Online Training Course - UK CPD Accredited The Mandatory Training Group
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Participants will be... read more
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when... read more
£19.98
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Customer Service for Health and Social Care Settings L2
Distance
Customer Service for Health and Social Care Settings L2 Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Information, Advice or Guidance L2
Distance
Information, Advice or Guidance L2 Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Customer Service L2
Distance
Customer Service L2 Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Buiness Admin L2 Certificate
Distance
Buiness Admin L2 Certificate Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Customer Care
Face-to-face
Customer Care Humber, Coast and Vale Excellence Centre
Please "view course" for further details on this training.
Please "view course" for further details on this training.
Delivery Method
Face-to-face
S42 Level 3 "Making and Enquiry"
Face-to-face
S42 Level 3 "Making and Enquiry" Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Face-to-face
In Person Sales - Online Training Course - UK CPD Accredited
e-Learning
£19.98
In Person Sales - Online Training Course - UK CPD Accredited The Mandatory Training Group
In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of personal contact. You never know when or where you will... read more
In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of... read more
£19.98
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
GDPR for Health and Social Care - Level 2 - Online CPD Accredited Training Course
e-Learning
£19.98
GDPR for Health and Social Care - Level 2 - Online CPD Accredited Training Course The Mandatory Training Group
Welcome to our online GDPR for health and social care training course for healthcare and social care providers. Our online GDPR for health and social care training courses are developed... read more
Welcome to our online GDPR for health and social care training course for healthcare and social care providers. Our online... read more
£19.98
Delivery Method
e-Learning
Level
Intermediate
CPD Points
2
Qualification
Certificate of attendance/completion
Excellence in supporting healthcare
e-Learning
Excellence in supporting healthcare Practice Managers Association
The ILM approved, Excellence in Supporting Healthcare, certificate is the first e-learning programme of its kind. The pilot in South London has now successfully completed and enrolment is open. Please... read more
The ILM approved, Excellence in Supporting Healthcare, certificate is the first e-learning programme of its kind. The pilot in South... read more
Delivery Method
e-Learning
Level
Beginner
Qualification
Other externally awarded
Customer Service Specialist Level 3 Apprenticeship Standard
Blended
Customer Service Specialist Level 3 Apprenticeship Standard Practice Managers Association
Based upon Customer Service Specialist Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma, this course offers the opportunity for customer service practitioners (receptionists, administrators, care navigators) to... read more
Based upon Customer Service Specialist Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma, this course offers the... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
Customer service and managing conflict workshop
Face-to-face
Customer service and managing conflict workshop Practice Managers Association
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and... read more
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Exceptional customer service
Face-to-face
Exceptional customer service Practice Managers Association
​ This workshop was developed to support practice managers and other healthcare professionals in GP practices to develop their skills and confidence to provide excellence in customer service. Our workshops are... read more
​ This workshop was developed to support practice managers and other healthcare professionals in GP practices to develop their skills and... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles
Face-to-face
£800.00
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles Self Injury Support
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication... read more
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in... read more
£800.00
Delivery Method
Face-to-face