Customer Service Training

All (98) Face-to-face (16) eLearning (70) More...
Blended (2) Distance (7) Consultancy (1) Virtual (2)
WorldHost 2020 - Keeping customers safe (COVID-19)
eLearning
£6.00
WorldHost 2020 - Keeping customers safe (COVID-19) People 1st International
Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer facing environment with our 60 minute e-learning programme.
Empower your staff to keep customers and colleagues safe beyond Covid-19 & drive positive behaviours in a rapidly changing customer... read more
£6.00
Delivery Method
eLearning
Conflict Resolution Training
Virtual
£31.20
Conflict Resolution Training The Learning Enterprise
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed... read more
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them... read more
£31.20
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
 Customer Service Training - Managing Customer Service - e-Book
eLearning
£13.00
Customer Service Training - Managing Customer Service - e-Book Sancus Solutions Ltd
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager)... read more
£13.00
Delivery Method
eLearning
Qualification
Certificate of attendance/completion
 Call Centre Training - Sales and Customer Service Training for Call Centre Agents - e-Book
eLearning
£13.00
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - e-Book Sancus Solutions Ltd
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best... read more
£13.00
Delivery Method
eLearning
Qualification
Certificate of attendance/completion
  Telemarketing - Using the Telephone as a Sales Tool - e-Book
eLearning
£13.00
Telemarketing - Using the Telephone as a Sales Tool - e-Book Sancus Solutions Ltd
This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.
This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.
£13.00
Delivery Method
eLearning
Qualification
Certificate of attendance/completion
Sancus Conflict Resolution Training - Delivered In Your Premises For Up To 20 Delegates
Face-to-face
£1,020.00
Sancus Conflict Resolution Training - Delivered In Your Premises For Up To 20 Delegates Sancus Solutions Ltd
A one day course demonstrating tried and tested methods of defusing confrontational situations to keep everyone involved safe.
A one day course demonstrating tried and tested methods of defusing confrontational situations to keep everyone involved safe.
£1,020.00
Delivery Method
Face-to-face
CPD Points
5 hours CPD
Qualification
Certificate of attendance/completion
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD
Distance
£30.00
Call Centre Training - Sales and Customer Service Training for Call Centre Agents - Distance Learning CPD Sancus Solutions Ltd
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best... read more
£30.00
Delivery Method
Distance
Qualification
Certificate of attendance/completion
Workplace Customer Care
Face-to-face
£504.00
Workplace Customer Care Sancus Solutions Ltd
​Workplace Customer Care Exceptional Customer Care Generates a Positive Workplace Culture! That is a fact. It also: Produces a strong team Improves internal culture Reduces staff churn and sickness
​Workplace Customer Care Exceptional Customer Care Generates a Positive Workplace Culture! That is a fact. It also: Produces a strong team Improves internal... read more
£504.00
Delivery Method
Face-to-face
Level
Beginner
CPD Points
3.5 Hours
Qualification
Certificate of attendance/completion
The Customer Service Champion
eLearning
£102.00 £78.00
The Customer Service Champion The National Training Academy
This course bundle is for anyone wanting to work in customer services, or already working in this area but wantingto improve their skills and knowledge.
This course bundle is for anyone wanting to work in customer services, or already working in this area but wantingto... read more
£78.00 (was £102.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Word 2016 Essentials - Online Course - CPD Accredited
eLearning
£12.00
Word 2016 Essentials - Online Course - CPD Accredited The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Word 2016 Expert - Online Course - CPD Accredited
eLearning
£12.00
Word 2016 Expert - Online Course - CPD Accredited The Mandatory Training Group
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced... read more
£12.00
Delivery Method
eLearning
Level
Advanced
CPD Points
4
Qualification
Certificate of attendance/completion
Developing a Lunch and Learn - Online Course - CPD Accredited
eLearning
£12.00
Developing a Lunch and Learn - Online Course - CPD Accredited The Mandatory Training Group
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product... read more
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Life Coaching Essentials - Online Course - CPD Accredited
eLearning
£12.00
Life Coaching Essentials - Online Course - CPD Accredited The Mandatory Training Group
Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This misconception often leads people to believe they do not need... read more
Many people often mistake a life coach for a mental health professional, such as a psychiatrist or a therapist. This... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Measuring Results from Training - Online Course - CPD Accredited
eLearning
£12.00
Measuring Results from Training - Online Course - CPD Accredited The Mandatory Training Group
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like... read more
Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Attention Management - Online Course - CPD Accredited
eLearning
£12.00
Attention Management - Online Course - CPD Accredited The Mandatory Training Group
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Participants will be more efficient... read more
A distracted employee is a less effective employee. Employees who do not pay attention to their work can waste valuable... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Body Language Basic Skills - Online Course - CPD Accredited
eLearning
£12.00
Body Language Basic Skills - Online Course - CPD Accredited The Mandatory Training Group
Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through body language basics... read more
Can you tell if someone is telling the truth just by looking at them? It is a skill that a... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Interpersonal Skills - Online Course - CPD Accredited
eLearning
£12.00
Interpersonal Skills - Online Course - CPD Accredited The Mandatory Training Group
We have all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. Participants on this e-learning course will identify ways... read more
We have all met that dynamic, charismatic person that just has a way with others, and has a way of... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Anger Management - Online Course - CPD Accredited
eLearning
£12.00
Anger Management - Online Course - CPD Accredited The Mandatory Training Group
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would add a third item to his list: anger. Controlling and... read more
Benjamin Franklin once said, 'In this world nothing can be said to be certain, except death and taxes.' We would... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Conflict Resolution - Online Course - CPD Accredited
eLearning
£12.00
Conflict Resolution - Online Course - CPD Accredited The Mandatory Training Group
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to... read more
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Call Centre Training - Online Course - CPD Accredited
eLearning
£12.00
Call Centre Training - Online Course - CPD Accredited The Mandatory Training Group
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide... read more
£12.00
Delivery Method
eLearning
Level
Intermediate
CPD Points
44
Qualification
Certificate of attendance/completion