Customer Service Training

Politeness goes a long way with most people. That's why excellent customer service can make the difference between a one-off customer and a loyal customer for life. Just the same, poor customer service can very negatively impact your customer retention and lead to dissatisfied customers making complaints and leaving negative reviews about your business (and as we all know, word spreads like wildfire).

Customer relationships require nurturing just like any other relationship and there are key actions, communication and body language techniques you can use to improve your interactions with customers. Learn how to effectively manage difficult customers and de-escalate aggressive situations. With a good customer service strategy instilled across your whole team, you can nurture great relationships and positive customer satisfaction as result.

In these accredited online and on-site courses, learn about the 7 Principles of Customer Service Excellence, how Customer Service Assurance (CSA) works in telecommunications and how to effectively handle complaints.

• For broader Communication Skills training, click here. 
• For focussed Complaints Handling Training, click here.
• For Conflict Resolution Training, click here.
• For Leadership and Management Training, click here.