Customer Service Training

All (79) Face-to-face (16) e-Learning (55) More...
Blended (2) Distance (5) Consultancy (1)
Making Every Contact Count Training (MECC)
Face-to-face
Free
Making Every Contact Count Training (MECC) West Yorkshire & Harrogate Excellence Centre
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered by conversations with clients/service users/patients to help stay well and... read more
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered... read more
Free
Delivery Method
Face-to-face
Location(s)
Leeds
Learning Disabilities Awareness Training
Face-to-face
Free
Learning Disabilities Awareness Training West Yorkshire & Harrogate Excellence Centre
The Learning Disabilities Awareness course has been designed to provide staff and volunteers, with an introduction to learning disabilities. The course aims to build on participant's understanding of what it... read more
The Learning Disabilities Awareness course has been designed to provide staff and volunteers, with an introduction to learning disabilities. The course... read more
Free
Delivery Method
Face-to-face
Location(s)
Harrogate
Investigating Adverse Incidents In Healthcare
Face-to-face
£594.00
Investigating Adverse Incidents In Healthcare Sancus Solutions Ltd
‚ÄčThe Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates with the skills necessary to successfully carry out such investigations.... read more
‚ÄčThe Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates... read more
£594.00
Delivery Method
Face-to-face
CPD Points
14
Qualification
Other externally awarded
Location(s)
Preston
Customer Service Training - Managing Customer Service - e-Book
e-Learning
£7.99
Customer Service Training - Managing Customer Service - e-Book Sancus Solutions Ltd
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager)... read more
£7.99
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Sancus Conflict Resolution Training - Delivered In Your Premises For Up To 20 Delegates
Face-to-face
£1,020.00
Sancus Conflict Resolution Training - Delivered In Your Premises For Up To 20 Delegates Sancus Solutions Ltd
A one day course demonstrating tried and tested methods of defusing confrontational situations to keep everyone involved safe.
A one day course demonstrating tried and tested methods of defusing confrontational situations to keep everyone involved safe.
£1,020.00
Delivery Method
Face-to-face
CPD Points
5 hours CPD
Qualification
Certificate of attendance/completion
Complaints Handling - Online E-Learning Course - Fully CPD Accredited
e-Learning
£28.08 £11.99
Complaints Handling - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.
This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.
£11.99 (was £28.08)
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Microsoft Office Word 2016 Essentials - Online Training Course - UK CPD Accredited Certification
e-Learning
£19.98
Microsoft Office Word 2016 Essentials - Online Training Course - UK CPD Accredited Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will... read more
£19.98
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Microsoft Office Word 2016 Expert - Online Training Course - UK CPD Accredited Certification
e-Learning
£19.98
Microsoft Office Word 2016 Expert - Online Training Course - UK CPD Accredited Certification The Mandatory Training Group
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced... read more
£19.98
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Marketing Basics - Online Training Course - UK CPD Accredited
e-Learning
£19.98
Marketing Basics - Online Training Course - UK CPD Accredited The Mandatory Training Group
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Participants will be... read more
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when... read more
£19.98
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Customer Service for Health and Social Care Settings L2
Distance
Customer Service for Health and Social Care Settings L2 Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Information, Advice or Guidance L2
Distance
Information, Advice or Guidance L2 Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Customer Service L2
Distance
Customer Service L2 Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Buiness Admin L2 Certificate
Distance
Buiness Admin L2 Certificate Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Customer Care
Face-to-face
Customer Care Humber, Coast and Vale Excellence Centre
Please "view course" for further details on this training.
Please "view course" for further details on this training.
Delivery Method
Face-to-face
S42 Level 3 "Making and Enquiry"
Face-to-face
S42 Level 3 "Making and Enquiry" Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Face-to-face
In Person Sales - Online Training Course - UK CPD Accredited
e-Learning
£19.98
In Person Sales - Online Training Course - UK CPD Accredited The Mandatory Training Group
In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of personal contact. You never know when or where you will... read more
In the age of online shopping and technology, in-person sales can easily be ignored. Do not overlook the importance of... read more
£19.98
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
COMMUNICATION SKILLS
e-Learning
£30.00
COMMUNICATION SKILLS Edify Training
This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands... read more
This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce... read more
£30.00
Delivery Method
e-Learning
Level
Beginner
Qualification
Provider own qualification (this must be assessed)
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles
Face-to-face
£800.00
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles Self Injury Support
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication... read more
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in... read more
£800.00
Delivery Method
Face-to-face
Customer Service - Online E-Learning Course - Fully CPD Accredited
e-Learning
£37.44 £11.99
Customer Service - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn the customer service, personal standards and preises standards process; deal... read more
Customer Service helps users define who their customers are and understand their needs. The course also enables users to learn... read more
£11.99 (was £37.44)
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Developing a Lunch and Learn  - Online Training Course - UK CPD Accredited
e-Learning
£19.98
Developing a Lunch and Learn - Online Training Course - UK CPD Accredited The Mandatory Training Group
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a topic or give a small demonstration on a new product... read more
Creating a lunch and learn session is a low cost training option. It is a great way to introduce a... read more
£19.98
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion