Customer Service Training

All (105) Face-to-face (17) e-Learning (81) More...
Blended (2) Distance (5)
Leading Customer Experience
Face-to-face
Free
Leading Customer Experience West Yorkshire & Harrogate Excellence Centre
Helping Managers develop their teams in a way that promotes good customer service and high quality care.
Helping Managers develop their teams in a way that promotes good customer service and high quality care.
Free
Delivery Method
Face-to-face
Investigating Adverse Incidents In Healthcare
Face-to-face
£594.00
Investigating Adverse Incidents In Healthcare Sancus Solutions Ltd
​The Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates with the skills necessary to successfully carry out such investigations.... read more
​The Sancus Investigating Adverse Incidents In Healthcare training is an SFJ Awards accredited 2 day course which will equip delegates... read more
£594.00
Delivery Method
Face-to-face
CPD Points
14
Qualification
Other externally awarded
Customer Service Training - Managing Customer Service - e-Book
e-Learning
£8.50
Customer Service Training - Managing Customer Service - e-Book Sancus Solutions Ltd
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager)... read more
£8.50
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Making Every Contact Count Training (MECC)
Face-to-face
Free
Making Every Contact Count Training (MECC) West Yorkshire & Harrogate Excellence Centre
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered by conversations with clients/service users/patients to help stay well and... read more
A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered... read more
Free
Delivery Method
Face-to-face
Location(s)
Leeds
Learning Disabilities Awareness Training
Face-to-face
Free
Learning Disabilities Awareness Training West Yorkshire & Harrogate Excellence Centre
The Learning Disabilities Awareness course has been designed to provide staff and volunteers, with an introduction to learning disabilities. The course aims to build on participant's understanding of what it... read more
The Learning Disabilities Awareness course has been designed to provide staff and volunteers, with an introduction to learning disabilities. The course... read more
Free
Delivery Method
Face-to-face
Location(s)
Leeds, , Harrogate
Dementia Training
Face-to-face
Free
Dementia Training West Yorkshire & Harrogate Excellence Centre
This course enables staff to understand how to support and work with individuals with Dementia.
This course enables staff to understand how to support and work with individuals with Dementia.
Free
Delivery Method
Face-to-face
Location(s)
Harrogate
Customer Service
e-Learning
£24.00
Customer Service Me Learning
This course delivers a timely reminder on the importance of customer service. You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for... read more
This course delivers a timely reminder on the importance of customer service. You’ll learn the basics of good service, such as... read more
£24.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Complaints Handling - Online E-Learning Course - Fully CPD Accredited
e-Learning
£28.08 £11.99
Complaints Handling - Online E-Learning Course - Fully CPD Accredited HRUK E-Learning
This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.
This course will show the user how to identify a complaint then investigate, resolve and respond to that complaint.
£11.99 (was £28.08)
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Microsoft Office Word 2016 Essentials - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Microsoft Office Word 2016 Essentials - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more
Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Microsoft Office Word 2016 Expert - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Microsoft Office Word 2016 Expert - Online CPD Training Course & Certification The Mandatory Training Group
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more
Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Marketing Basics - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Marketing Basics - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when it fits the big picture is revealed. Participants will be... read more
Marketing is an essential element for every business. It can be that one missing piece of the puzzle, and when... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Microsoft Office Access 2013 - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Microsoft Office Access 2013 - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Access environment and the ability to complete tasks independently. This online Mastering Microsoft Office Access 2013 training course will help learners know... read more
Learners will gain a fundamental understanding of the Access environment and the ability to complete tasks independently. This online Mastering... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Microsoft Lync - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Microsoft Lync - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Lync environment and the ability to complete tasks independently. This online Mastering Microsoft Lync training course will help learners know and... read more
Learners will gain a fundamental understanding of the Microsoft Lync environment and the ability to complete tasks independently. This online... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Microsoft Office Excel 2010 - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Microsoft Office Excel 2010 - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Excel 2010 environment and the ability to complete tasks independently. This online Mastering Microsoft Excel 2010 training course will help learners know... read more
Learners will gain a fundamental understanding of the Excel 2010 environment and the ability to complete tasks independently. This online... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Microsoft SharePoint - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Microsoft SharePoint - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft SharePoint environment and the ability to complete tasks independently. This online Microsoft SharePoint training course will help learners know and demonstrate... read more
Learners will gain a fundamental understanding of the Microsoft SharePoint environment and the ability to complete tasks independently. This online... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Beginner
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Office 365 (2017) - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Office 365 (2017) - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Office 365 (2017) environment and the ability to complete tasks independently. This online Mastering Office 365 (2017) training course will... read more
Learners will gain a fundamental understanding of the Microsoft Office 365 (2017) environment and the ability to complete tasks independently.... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering OneNote 2013 - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering OneNote 2013 - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Mastering OneNote 2013 environment and the ability to complete tasks independently. This online Mastering OneNote 2013 training course will help learners know... read more
Learners will gain a fundamental understanding of the Mastering OneNote 2013 environment and the ability to complete tasks independently. This... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Word 2013 Advanced - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Word 2013 Advanced - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word 2013 Advanced environment and the ability to complete tasks independently. This online Mastering Word 2013 Advanced training course will help... read more
Learners will gain a fundamental understanding of the Microsoft Word 2013 Advanced environment and the ability to complete tasks independently.... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Word 2016 Intermediate - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Word 2016 Intermediate - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Word 2016 Intermediate environment and the ability to complete tasks independently. This online Mastering Word 2016 Intermediate training course will help... read more
Learners will gain a fundamental understanding of the Microsoft Word 2016 Intermediate environment and the ability to complete tasks independently.... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Microsoft Excel 2016 Intermediate - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Microsoft Excel 2016 Intermediate - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft Excel 2016 environment and the ability to complete tasks independently. This online Microsoft Excel 2016 Intermediate training course will help learners... read more
Learners will gain a fundamental understanding of the Microsoft Excel 2016 environment and the ability to complete tasks independently. This... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion