Page 3 of 6 for Customer Service Training

All (102) Face-to-face (16) eLearning (75) More...
Blended (1) Distance (7) Consultancy (1) Virtual (2)
The Customer Service Champion
eLearning
£102.00 £78.00
The Customer Service Champion The National Training Academy
This course bundle is for anyone wanting to work in customer services, or already working in this area but wantingto improve their skills and knowledge.
This course bundle is for anyone wanting to work in customer services, or already working in this area but wantingto... read more
£78.00 (was £102.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles
Face-to-face
£800.00
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles Self Injury Support
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication... read more
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in... read more
£800.00
Delivery Method
Face-to-face
WorldHost Principles of Customer Service
Face-to-face
WorldHost Principles of Customer Service People 1st International
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the outstanding reputation it deserves.
Empower your staff to deliver excellent customer service with our WorldHost ‘Principles of Customer Service’ workshop, and give your business the... read more
Delivery Method
Face-to-face
WorldHost Business Ambassadors
Face-to-face
WorldHost Business Ambassadors People 1st International
Empower staff with the skills they need to become a brand ambassador for your business with our WorldHost ‘Ambassador Workshop’.
Empower staff with the skills they need to become a brand ambassador for your business with our WorldHost ‘Ambassador Workshop’.
Delivery Method
Face-to-face
 Age Verification Awareness e Learning Course REDUCED BY 30%!
eLearning
£10.00 £7.00
Age Verification Awareness e Learning Course REDUCED BY 30%! Erudition E Learning
Obtain essential protection for companies supplying alcohol by equipping staff with the knowledge to ensure they understand the law about age verification. The relevant legislation is the Licensing Act... read more
Obtain essential protection for companies supplying alcohol by equipping staff with the knowledge to ensure they understand the law about... read more
£7.00 (was £10.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
Award For Licensed Premises Staff e Learning Course REDUCED BY 30%!
eLearning
£10.00 £7.00
Award For Licensed Premises Staff e Learning Course REDUCED BY 30%! Erudition E Learning
​It is mandatory that those who have a role in the retail sale, or serving, of alcohol in Scotland, must have completed sufficient training.
​It is mandatory that those who have a role in the retail sale, or serving, of alcohol in Scotland, must... read more
£7.00 (was £10.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
 Conflict Management e Learning Course REDUCED BY 30%!
eLearning
£10.00 £7.00
Conflict Management e Learning Course REDUCED BY 30%! Erudition E Learning
​Workplace conflict often happens and if not addressed can be damaging for people and organisations
​Workplace conflict often happens and if not addressed can be damaging for people and organisations
£7.00 (was £10.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
Consumer Rights Act Awareness e Learning Course REDUCED BY 30%!
eLearning
£10.00 £7.00
Consumer Rights Act Awareness e Learning Course REDUCED BY 30%! Erudition E Learning
​When you are buying goods or services whether face to face or on line you have rights as a consumer. This course has been designed to clearly explain these rights... read more
​When you are buying goods or services whether face to face or on line you have rights as a consumer.... read more
£7.00 (was £10.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
Customer Service Awareness e Learning Course REDUCED BY 30%!
eLearning
£10.00 £7.00
Customer Service Awareness e Learning Course REDUCED BY 30%! Erudition E Learning
​Your staff are often the public face of your organisation. It is essential that they make a good impression on prospective customers.
​Your staff are often the public face of your organisation. It is essential that they make a good impression on... read more
£7.00 (was £10.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
 GDPR Awareness e Learning Course REDUCED BY 30%!
eLearning
£10.00 £7.00
GDPR Awareness e Learning Course REDUCED BY 30%! Erudition E Learning
The General Data Protection Regulations (GDPR) impact on every business and organisation. Failure to comply can be costly both in terms of reputation and the possibility of significant financial penalty.... read more
The General Data Protection Regulations (GDPR) impact on every business and organisation. Failure to comply can be costly both in... read more
£7.00 (was £10.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
 Interview Skills e Learning Course REDUCED BY 30%!
eLearning
£10.00 £7.00
Interview Skills e Learning Course REDUCED BY 30%! Erudition E Learning
​Interviews are a key aspect of recruitment. Hiring the right people is essential to a business thriving and a properly planned interview will ensure your recruitment is successful.
​Interviews are a key aspect of recruitment. Hiring the right people is essential to a business thriving and a properly... read more
£7.00 (was £10.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
1
Qualification
Certificate of attendance/completion
Age Verification CPD Accredited Online Course
eLearning
£12.00 £6.00
Age Verification CPD Accredited Online Course Learning247
There is a lawful requirement for every licensed premises to make sure that they have an age verification policy relating to the supply of alcohol on their premises.
There is a lawful requirement for every licensed premises to make sure that they have an age verification policy relating... read more
£6.00 (was £12.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
AUASP (Award for Underage Sales Prevention) CPD Accredited Online Course
eLearning
£12.00 £6.00
AUASP (Award for Underage Sales Prevention) CPD Accredited Online Course Learning247
The Award for Underage Sales Prevention focuses on preventing unlawful sales in age-restricted products.
The Award for Underage Sales Prevention focuses on preventing unlawful sales in age-restricted products.
£6.00 (was £12.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Bribery Act Awareness CPD Accredited Online Course
eLearning
£12.00 £6.00
Bribery Act Awareness CPD Accredited Online Course Learning247
The UK Bribery Act 2010 came in to force on the 1st of July 2011 making it a legal requirement for all business operating within the UK to ensure adequate... read more
The UK Bribery Act 2010 came in to force on the 1st of July 2011 making it a legal requirement... read more
£6.00 (was £12.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Complaint Training & Conflict Resolution Online Course
eLearning
£12.00 £6.00
Complaint Training & Conflict Resolution Online Course Learning247
Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health & Social Care Professionals. This session will give you an understanding... read more
Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health &... read more
£6.00 (was £12.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Complaints Handling CPD Accredited Online Course
eLearning
£12.00 £6.00
Complaints Handling CPD Accredited Online Course Learning247
This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.
This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and... read more
£6.00 (was £12.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Contracts & Written Statements CPD Accredited Online Course
eLearning
£12.00 £6.00
Contracts & Written Statements CPD Accredited Online Course Learning247
You will find out who needs a written statement or contract and what information they should contain. There are processes to go through when a contract is varied or terminated... read more
You will find out who needs a written statement or contract and what information they should contain. There are processes... read more
£6.00 (was £12.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Customer Service CPD Accredited Online Course
eLearning
£12.00 £6.00
Customer Service CPD Accredited Online Course Learning247
The course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to... read more
The course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good... read more
£6.00 (was £12.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Discipline & Grievance CPD Accredited Online Course
eLearning
£12.00 £6.00
Discipline & Grievance CPD Accredited Online Course Learning247
In this module you’ll learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is... read more
In this module you’ll learn how to deal with disciplinary issues and what to do when an employee raises a... read more
£6.00 (was £12.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Handling of Violence & Aggression Online Course
eLearning
£24.00 £12.00
Handling of Violence & Aggression Online Course Learning247
The goal and outcome of this module is to address ways of handling violence and aggression, paying particular attention to those issues relevant to Health and Social Care Professionals.
The goal and outcome of this module is to address ways of handling violence and aggression, paying particular attention to... read more
£12.00 (was £24.00)
Delivery Method
eLearning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion