Page 4 of 6 for Customer Service Training

The self-awareness course aims to provide learners with the tools to help improve their selfawareness. The course looks at the importance of having self-awareness and what impact this can have... read more

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands... read more

There is a lawful requirement for every licensed premises to make sure that they have an age verification policy relating to the supply of alcohol on their premises.

The Award for Underage Sales Prevention focuses on preventing unlawful sales in age-restricted products.

The UK Bribery Act 2010 came in to force on the 1st of July 2011 making it a legal requirement for all business operating within the UK to ensure adequate... read more

Knowledge of the handling and management of complaints and conflict resolution in the workplace is another requirement for Health & Social Care Professionals. This session will give you an understanding... read more

This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

You will find out who needs a written statement or contract and what information they should contain. There are processes to go through when a contract is varied or terminated... read more

The course enables users to learn the customer service, personal standards and premises standards process; deal with complaints with good tactics, exceed customer expectations and go the extra mile to... read more

In this module you’ll learn how to deal with disciplinary issues and what to do when an employee raises a grievance. Whether you’re a manager or an individual who is... read more

The goal and outcome of this module is to address ways of handling violence and aggression, paying particular attention to those issues relevant to Health and Social Care Professionals.

This online Managing Conflict course is aimed at all staff. This e-learning conflict management course raises participants understanding of the background to conflict and the contribution they can make to... read more

The course will look at how you can get the best from your staff through setting proper objectives, giving regular and constructive feedback and managing tasks effectively. The module will... read more

This module will help you to think about restraint: what it means for you and what it might mean to others, and some ideas that could help your practice.

Money Laundering Awareness shows users how to assess the risk of money laundering in their business, report suspicious transactions or activities, what the everyday responsibilities under the money laundering regulations... read more

This moving and handling of people training programme is designed to provide students with the essential knowledge and understanding of the safe process of moving people to prevent injury to... read more

SALPS is designed to assist you in understanding your responsibilities as a personal license holder, covering the legal basis of the required training of staff selling or serving alcohol under... read more

To be able to do your job well, it is important to understand the main duties and responsibilities of your role...