Page 5 of 6 for Customer Service Training

All (102) Face-to-face (16) eLearning (75) More...
Blended (1) Distance (7) Consultancy (1) Virtual (2)
An introduction to resident involvement
eLearning
£30.00
An introduction to resident involvement The National Training Academy
If you work for a housing association that practices resident involvement and you want to know more, or resident involvement is part of your role then this course is for... read more
If you work for a housing association that practices resident involvement and you want to know more, or resident involvement... read more
£30.00
Delivery Method
eLearning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Treasurer Skills in a Community Group
eLearning
£42.00
Treasurer Skills in a Community Group The National Training Academy
This Treasurer skills in a community group course is aimed at anyone who is currently in the role of treasurer or thinking about putting themselves forward for this position.
This Treasurer skills in a community group course is aimed at anyone who is currently in the role of treasurer... read more
£42.00
Delivery Method
eLearning
Level
Beginner
CPD Points
3
Qualification
Certificate of attendance/completion
Payment Device Security
eLearning
£18.00
Payment Device Security ACI Training and Consultancy Ltd
This course is for those personnel involved in taking card payments on payment machine devices.
This course is for those personnel involved in taking card payments on payment machine devices.
£18.00
Delivery Method
eLearning
COMMUNICATION SKILLS
eLearning
£42.00 £12.00
COMMUNICATION SKILLS Edify Training
This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands... read more
This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce... read more
£12.00 (was £42.00)
Delivery Method
eLearning
Level
Beginner
Qualification
Provider own qualification (this must be assessed)
Customer Care Certification
eLearning
£300.00 £150.00
Customer Care Certification Online Courses Learning
£150.00 (was £300.00)
Delivery Method
eLearning
Level
Beginner
CPD Points
8
Qualification
Certificate of attendance/completion
Customer Services Certification Level 3
eLearning
£300.00 £150.00
Customer Services Certification Level 3 Online Courses Learning
£150.00 (was £300.00)
Delivery Method
eLearning
Level
Intermediate
CPD Points
10
Qualification
Certificate of attendance/completion
Customer Service Essentials in Healthcare
Face-to-face
£160.00
Customer Service Essentials in Healthcare M&K Update Ltd
This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service. The course is suitable for all those involved in the provision of healthcare. ... read more
This is a multidisciplinary interactive workshop providing staff with essential skills and techniques to deliver a professional service. The course is... read more
£160.00
Delivery Method
Face-to-face
Level
Beginner
Qualification
Certificate of attendance/completion
Scottish Award for Licensed Premises Staff (SALPS) Course
eLearning
£14.99
Scottish Award for Licensed Premises Staff (SALPS) Course My Training Academy
This e-learning course will provide you with a thorough understanding of the framework surrounding the law, regulation and social responsibility related to the sale of alcohol. This is especially important since alcohol... read more
This e-learning course will provide you with a thorough understanding of the framework surrounding the law, regulation and social responsibility related... read more
£14.99
Delivery Method
eLearning
Level
Beginner
Qualification
Certificate of attendance/completion
Self-Awareness Course
eLearning
£14.99
Self-Awareness Course My Training Academy
The self-awareness course aims to provide learners with the tools to help improve their selfawareness. The course looks at the importance of having self-awareness and what impact this can have... read more
The self-awareness course aims to provide learners with the tools to help improve their selfawareness. The course looks at the... read more
£14.99
Delivery Method
eLearning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Equality + Diversity
Distance
£60.00 £45.00
Equality + Diversity Whitaker Training - Mental Health
​Half day course which teaches equality & diversity.
​Half day course which teaches equality & diversity.
£45.00 (was £60.00)
Delivery Method
Distance
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
OCR Level 2 Diploma in Customer Service
Face-to-face
OCR Level 2 Diploma in Customer Service NVQ Business Solutions
This qualification is ideal for students who wish to improve their ability to deliver good customer service and their knowledge of how to satisfy customers' expectations. The course is valued by... read more
This qualification is ideal for students who wish to improve their ability to deliver good customer service and their knowledge... read more
Delivery Method
Face-to-face
Qualification
Nationally recognised
Patient Facing Skills 1 - Dealing with Confrontation in the NHS
Face-to-face
£375.00
Patient Facing Skills 1 - Dealing with Confrontation in the NHS Rooted Training
Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful" Nikki from Nottingham "Very worthwhile. It was inspiring and confidence building.... read more
Things they say about Rooted Training: "Overall very educational and interesting. The knowledge of the trainer made his suggestions very helpful"... read more
£375.00
Delivery Method
Face-to-face
Professional boundaries
Virtual
£120.00
Professional boundaries The Training Exchange
Clarify professional boundaries for staff to work effectively and safely with vulnerable people; maintaining a positive, friendly working relationship at a professional distance. This is a 1/2 day course delivered online... read more
Clarify professional boundaries for staff to work effectively and safely with vulnerable people; maintaining a positive, friendly working relationship at... read more
£120.00
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Next Date
16th November 2021
FISH TRAINING
Face-to-face
£75.00
FISH TRAINING Cabot Training LTD
Refreshing approach to ensuring customer service is not a complicated process or a policy or procedure its a willingness, attitude and mindset that says today is a great day!!
Refreshing approach to ensuring customer service is not a complicated process or a policy or procedure its a willingness, attitude... read more
£75.00
Delivery Method
Face-to-face
CUSTOMER SERVICE SOLUTIONS
Face-to-face
£115.00
CUSTOMER SERVICE SOLUTIONS Cabot Training LTD
Meet family expectations, Recognise Customer service is not complicated, Create positive outcomes for everyone. Treat everyone with respect.
Meet family expectations, Recognise Customer service is not complicated, Create positive outcomes for everyone. Treat everyone with respect.
£115.00
Delivery Method
Face-to-face
SMSTS
Face-to-face
£450.00 £399.00
SMSTS Learning Connect
The SMSTS course is a health and safety course lasting five days. The SMSTS course will provide you with the knowledge required to comply with legislation and regulations governing a... read more
The SMSTS course is a health and safety course lasting five days. The SMSTS course will provide you with the... read more
£399.00 (was £450.00)
Delivery Method
Face-to-face
Level
Advanced
Qualification
Other externally awarded
Callers in crisis- skills for front line staff
Face-to-face
Callers in crisis- skills for front line staff The Training Exchange
Develop your confidence and telephone communication skills to respond to people experiencing Mental Health crisis. This is a 1 day in-house course (we come to you).
Develop your confidence and telephone communication skills to respond to people experiencing Mental Health crisis. This is a 1 day in-house... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Customer Service
eLearning
£24.00
Customer Service Me Learning
This course delivers a timely reminder on the importance of customer service. You’ll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for... read more
This course delivers a timely reminder on the importance of customer service. You’ll learn the basics of good service, such as... read more
£24.00
Delivery Method
eLearning
Qualification
Certificate of attendance/completion
Dementia Friendly Organisations
Consultancy
Dementia Friendly Organisations JoCo Learning & Development Ltd.
JoCo is supporting businesses from all sectors to become Dementia Friendly Organisations through recognition process which is based on a wealth of personal experience and professional health & social care... read more
JoCo is supporting businesses from all sectors to become Dementia Friendly Organisations through recognition process which is based on a... read more
Delivery Method
Consultancy
Qualification
Provider own qualification (this must be assessed)
Customer Service Course
Face-to-face
Customer Service Course Ashfield Services
This session will allow learners to provide excellent customer service to patients, other service users and partner organisations.
This session will allow learners to provide excellent customer service to patients, other service users and partner organisations.
Delivery Method
Face-to-face
CPD Points
3
Qualification
Certificate of attendance/completion