Customer Service

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Blended Distance Consultancy Work Experience Resources
Intermediate Apprenticeship in Contact Centre Operations Level 2
Face-to-face
Intermediate Apprenticeship in Contact Centre Operations Level 2 Key Training Group
An Apprenticeship in Contact Centre Operations at an Intermediate Level (2) is an ideal programme for those that are working at an entry level position within a Contact/ Call Centre environment.
Advanced Apprenticeship in Contact Centre Operations Level 3
Face-to-face
Advanced Apprenticeship in Contact Centre Operations Level 3 Key Training Group
An Apprenticeship in Contact Centre Operations at an Advanced Level (3) is an ideal programme for those that are working at a supervisory level within a Contact/ Call Centre environment.
Telephone Triage Training
Face-to-face
£114.00
Telephone Triage Training The Learning Enterprise
CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.
Conflict Resolution Training
Face-to-face
£300.00
Conflict Resolution Training The Learning Enterprise
This course aims to enable staff to increase their skills in dealing with potentially violent situations and to give them a greater understanding of proper procedures. This course is designed as part of the strategy on dealing with violence against staff in the workplace, and to support all staff dealing with the public who may need to deal with potentially violent situations.
Intermediate Apprenticeship in Customer Service Level 2
Face-to-face
Intermediate Apprenticeship in Customer Service Level 2 Key Training Group
This Apprenticeship programme would be best suited for any entry level employee working within a client facing or customer service role. Learners will need to be able to demonstrate that they can carry out a range of work activities in a variety of contexts.
Advanced Apprenticeship in Customer Service Level 3
Face-to-face
Advanced Apprenticeship in Customer Service Level 3 Key Training Group
This Apprenticeship programme would be well suited to those with experience working within a client facing or customer service role. Learners will need to be able to demonstrate that they can carry out a range of work activities in a variety of contexts.