Customer Service

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Blended Distance Consultancy Work Experience Resources
Intermediate Apprenticeship in Contact Centre Operations Level 2
Face-to-face
Intermediate Apprenticeship in Contact Centre Operations Level 2 Key Training Group
An Apprenticeship in Contact Centre Operations at an Intermediate Level (2) is an ideal programme for those that are working at an entry level position within a Contact/ Call Centre environment.
Level
Intermediate
Qualification
NVQ Level 2 or equivalent
Location(s)
Windsor, Newcastle Upon Tyne, Leeds, Birmimngham, Wellingbourgh, London, Ipswich
Advanced Apprenticeship in Contact Centre Operations Level 3
Face-to-face
Advanced Apprenticeship in Contact Centre Operations Level 3 Key Training Group
An Apprenticeship in Contact Centre Operations at an Advanced Level (3) is an ideal programme for those that are working at a supervisory level within a Contact/ Call Centre environment.
Level
Advanced
Qualification
NVQ Level 3 or equivalent
Location(s)
Windsor, Newcastle Upon Tyne, Leeds, Birmimngham, Wellingbourgh, London, Ipswich
Intermediate Apprenticeship in Customer Service Level 2
Face-to-face
Intermediate Apprenticeship in Customer Service Level 2 Key Training Group
This Apprenticeship programme would be best suited for any entry level employee working within a client facing or customer service role. Learners will need to be able to demonstrate that they can carry out a range of work activities in a variety of contexts.
Level
Intermediate
Qualification
NVQ Level 2 or equivalent
Location(s)
Windsor, Newcastle Upon Tyne, Leeds, Birmimngham, Wellingbourgh, London, Ipswich
Advanced Apprenticeship in Customer Service Level 3
Face-to-face
Advanced Apprenticeship in Customer Service Level 3 Key Training Group
This Apprenticeship programme would be well suited to those with experience working within a client facing or customer service role. Learners will need to be able to demonstrate that they can carry out a range of work activities in a variety of contexts.
Level
Advanced
Qualification
NVQ Level 3 or equivalent
Location(s)
Windsor, Newcastle Upon Tyne, Leeds, Birmimngham, Wellingbourgh, London, Ipswich