NVQ Customer Service

Learners will be able to use Microsoft Office Outlook 2016 Essentials to enhance professional correspondence, create calendars, and schedule appointments. Learners will create and edit professional email messages, maintain calendars... read more

Learners will learn to create, edit, and enhance slideshow presentations to create professional-looking sales presentations, employee training, instructional materials, and kiosk slideshows. Learners will gain a fundamental understanding of the... read more

Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well-run office reduces miscommunications and helps to eliminate common errors. By making... read more

Being an executive or personal assistant is a unique position that requires a variety of skills. Whether you are updating schedules, making travel arrangements, minute taking, or creating important documents,... read more

Customer service is a necessary position in the job world today. It helps companies give customers what they want and what they need. Although many customers can be difficult, with... read more

Successful event planning starts with possessing good communication skills, being highly organised, and having the ability to follow up with vendors until completion. Preparation before, during, and after is crucial... read more

Deciding to attend a trade show is a large investment for any company. Preparation is essential: It’s better not to go to a trade show than to go unprepared. Every... read more

Mindfulness is a term that is frequently used but rarely defined. Practicing true mindfulness encourages living in the present while it addresses the danger of distorted thinking. Staying in tune... read more

Increasing one's happiness can be done through the power of positive thinking. That is one skill that this comprehensive e-learning program will touch on to teach participants how to be... read more

Having a balance between work and home life can be a challenge. With this challenge come great rewards when it is done successfully. By balancing a career with home life,... read more

Our digital citizenship e-learning will give participants the guidance needed in the ever changing digital world. As our lives are lived more and more online we all need to translate... read more

Organisations can be thought of as living beings made up of the individuals working within it. Appreciative Inquiry has the ability to change the whole organisation by changing the people.... read more

In this online training course, participants will get knowledge they need to manage effectively their image and value by forming solid networks through strategic communication planning.Effective networking is essential for... read more

Networking – according to Merriam Webster is “the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business”. These and... read more

Self-confident and assertiveness are two skills that are crucial for success in life. If you don't feel worthy, and/or you don't know how to express your self-worth when communicating with... read more

While a training program on workplace manners and courtesy may seem like overkill, the reality is that rudeness is an epidemic, costing industry millions a year. Indeed, what society seems... read more

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions... read more

Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each... read more

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more

For the better part of every day, we are communicating to and with others. Whether it's the speech you deliver in the boardroom, the level of attention you give your... read more