CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.
Ararna e-learning for General Practice - Professional Development Suite
Ararna's professional development suite addresses key business skills to help improve the working life of practice staff, enhance the patient experience & optimise productivity, communication & professional skill sets of staff.
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment system. We will teach them that their role is not simply an â€˜appointment giverâ€™ but plays a much more critial part.