Professional Skills

Information governance is essential training for all staff. This course includes GDPR guidance and enables learners to gain understanding of how to use principles and standards in their everyday work.... read more

​This one day course teaches staff effective communication and listening skills to improve effectiveness of staff discussions.

A nationally accredited course helping learners understand the legal responsibilities around food safety. this course is aimed at supervisors who have responsibility for food safety.

A practical and interactive course to help support staff to understand, manage and prevent conflict caused by challenging behaviours e.g Dementia, Aggression.

This Short resilience session is aimed at supporting the health and wellbeing of staff.

To aid managers in noticing signs of stress in their teams and identifying appropriate action to take.

A course designed to support staff to feel confident having compassionate conversations with individuals in distress.

Teaching staff about the role of a minute taker and techniques to ensure accurate and effective minute taking.

Providing Managers and Staff with the skills required to communicate and work effectively.

Supporting staff to develop project management skills and techniques.

Increasing productivity through delegation and use of emotional intelligence techniques.

Teaching managers to lead and implement change in an effective and compassionate way.

Advanced communication skills provides the opportunity to work on individual work based Challenges discussing communication in difficult circumstances.

Teaching staff medical terminology to assist staff to produce clinical information.

Helping staff to develop their skills in a way that delivers high quality customer experience.

Helping Managers develop their teams in a way that promotes good customer service and high quality care.

When the GDPR (General Data Protection Regulation) comes into force in May 2018, will your organisation be up to speed on what this means for its data? If you are involved... read more

The GDPR (General Data Protection Regulation) comes into force in May 2018. Is your organisation up to speed on what this means for the way you handle its personal data? Do... read more

When the GDPR (General Data Protection Regulation) comes into force in May 2018, your organisation will be liable for hefty fines if it doesn’t comply. If you’re responsible for building and... read more

The IT Skills Pathway provides access to customisable training relevant to individual roles and needs within IT.