Page 17 of 43 for Professional Skills

All (851) Face-to-face (169) e-Learning (604) More...
Blended (20) Distance (25) Consultancy (5) Resources (4) Virtual (24)
PMA Senior Healthcare support worker
Blended
PMA Senior Healthcare support worker Practice Managers Association
Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard, this City & Guilds Level 3 Diploma expects the candidate to already possess the core practical skills and underpinning knowledge... read more
Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard, this City & Guilds Level 3 Diploma expects the candidate... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
Customer Service Specialist Level 3 Apprenticeship Standard
Blended
Customer Service Specialist Level 3 Apprenticeship Standard Practice Managers Association
Based upon Customer Service Specialist Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma, this course offers the opportunity for customer service practitioners (receptionists, administrators, care navigators) to... read more
Based upon Customer Service Specialist Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma, this course offers the... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
PMA Medical Administrator/GP Assistant
Blended
PMA Medical Administrator/GP Assistant Practice Managers Association
Employers will have the choice of focusing on a Medical Administrators qualification or a GP Assistant depending on the needs and workforce skills base of their practice. Both will include... read more
Employers will have the choice of focusing on a Medical Administrators qualification or a GP Assistant depending on the needs... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
PMA GP Practice Manager
Blended
PMA GP Practice Manager Practice Managers Association
Based upon Operations/Departmental Manager Level 5 Apprenticeship Standard, this course is designed for those already working in an established management role. It is set at a standard suitable for those who... read more
Based upon Operations/Departmental Manager Level 5 Apprenticeship Standard, this course is designed for those already working in an established management... read more
Delivery Method
Blended
Qualification
Level 4+ higher apprenticeship
PMA GP assistant practice manager Diploma
Blended
PMA GP assistant practice manager Diploma Practice Managers Association
This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full practice management. This qualification is suitable for new or existing employees... read more
This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full... read more
Delivery Method
Blended
Qualification
Nationally recognised
PMA GP Practice Manager Diploma
Blended
PMA GP Practice Manager Diploma Practice Managers Association
The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management role. It is set at a standard suitable for those who... read more
The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management... read more
Delivery Method
Blended
Level
Advanced
Qualification
Nationally recognised
PMA Senior Manager – ILM Level 7 Diploma in Leadership & Management
Blended
PMA Senior Manager – ILM Level 7 Diploma in Leadership & Management Practice Managers Association
This level 7 vocational qualification is designed to enable existing and aspiring senior managers, working in the operational or strategic field, to develop and enhance current leadership and management skills.... read more
This level 7 vocational qualification is designed to enable existing and aspiring senior managers, working in the operational or strategic... read more
Delivery Method
Blended
Level
Advanced
Qualification
Nationally recognised
Procurement workshop
Face-to-face
Procurement workshop Practice Managers Association
This workshop will help you understand the full NHS supply chain model from sourcing to patient by talking through key activities in the supply chain that affect you and your... read more
This workshop will help you understand the full NHS supply chain model from sourcing to patient by talking through key... read more
Delivery Method
Face-to-face
Leadership development masterclass
Face-to-face
Leadership development masterclass Practice Managers Association
The Leadership and Development Masterclass module will be delivered as an interactive session at pace with practical guidance to enable participants to explore practical leadership theories and techniques that can... read more
The Leadership and Development Masterclass module will be delivered as an interactive session at pace with practical guidance to enable... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Coaching and Mentoring Master class
Face-to-face
Coaching and Mentoring Master class Practice Managers Association
This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety... read more
This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Managing practice finances
Face-to-face
Managing practice finances Practice Managers Association
Practice finances and accounting systems are explained in a user-friendly, interactive way. The module will provide practical guidance to enable participants to map the techniques and outcomes onto their own practice.
Practice finances and accounting systems are explained in a user-friendly, interactive way. The module will provide practical guidance to enable participants... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Customer service and managing conflict workshop
Face-to-face
Customer service and managing conflict workshop Practice Managers Association
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and... read more
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
GP development - time management workshop
Face-to-face
GP development - time management workshop Practice Managers Association
This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise and manage the causes of ‘bad’ time management. The workshop... read more
This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Serious incidents and root cause analysis workshop
Face-to-face
Serious incidents and root cause analysis workshop Practice Managers Association
Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood as a method of structured risk identification and management in... read more
Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Peer to Peer appraisal and personal development planning workshop
Face-to-face
Peer to Peer appraisal and personal development planning workshop Practice Managers Association
This module focuses on ‘Peer to Peer Appraisals’ – and will develop the skills to lead them and the skills and knowledge to interpret the outcomes of the appraisal process.... read more
This module focuses on ‘Peer to Peer Appraisals’ – and will develop the skills to lead them and the skills... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Prescription clerk workshop
Face-to-face
Prescription clerk workshop Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. More and... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Managing conflict
Face-to-face
Managing conflict Practice Managers Association
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries,... read more
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Introduction to medicines management
Face-to-face
Introduction to medicines management Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Introduction to Medical terminology
Face-to-face
Introduction to Medical terminology Practice Managers Association
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates... read more
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
PMA Train the trainer practical skills workshop
Face-to-face
PMA Train the trainer practical skills workshop Practice Managers Association
​ Many people are expected to teach other staff and colleagues because of the knowledge and skills they have in a particular area. Unfortunately, if you don’t have the very different... read more
​ Many people are expected to teach other staff and colleagues because of the knowledge and skills they have in a... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion