Page 19 of 54 for Professional Skills

​This video course describes the agreed ways of working and legislation regarding the recording, storing and sharing of information in health & social care environments.

In this age of information overload, it can be hard to know where to find good information that you can trust. If you’re doing research for an important project, report,... read more

Risk management has long been a key part of project management and it has also become an increasingly important part of organisational best practices.

Success as a manager is heavily influenced by how well your team operates and what kind of results they achieve. Is your team able to solve problems? Can they resolve... read more

As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But... read more

​Performance reviews are an essential component of employee development.

​Have you ever been in a workplace situation where a supervisor has made a decision that you didn’t agree with?

Your management skills are an important part of your success as a project manager, so it is crucial that you grow both of those skill sets. However, your management skills... read more

Success comes from understanding how we behave, as well as how we can influence others.

This course will give you the tools that will help you resolve conflict successfully and produce a win-win outcome.

This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved in implementation of its principles in their workplace.

This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.

Lunch and Learns are a venue to foster sharing and peer learning and are typically aimed at fostering cross-organisation collaboration and communication.

​This course is an ideal start for business owners and people new to marketing to learn the basics of Internet marketing.

Body language can make or break our efforts to establish long, trusting relationships. What is your body language saying about you?

In this workshop, participants will discover that the business of business is making friends, and the business of all sales professionals is making friends and building relationships

This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.

This course will help you teach participants how to create a winning proposal and how to turn it into a dynamite sales presentation.

This course will explain what accountability is, how to promote it in your organisation, and how to become more accountable to yourself and others.

This course will give you the skills and tools to hire successful candidates.