This online ‘Privacy and Dignity’ course will deliver key knowledge to healthcare workers to promote and uphold the privacy, dignity, rights, health and wellbeing of people who use health and... read more
This online ‘Privacy and Dignity’ course will deliver key knowledge to healthcare workers to promote and uphold the privacy, dignity,... read more
This video course describes the agreed ways of working and legislation regarding the recording, storing and sharing of information in health & social care environments.
This video course describes the agreed ways of working and legislation regarding the recording, storing and sharing of information in... read more
SALE PRICE REUCED BY 25% Good care practice must be person-centred and this includes risk assessment and management. Everyone is entitled to make choices, and be as independent as possible... read more
SALE PRICE REUCED BY 25% Good care practice must be person-centred and this includes risk assessment and management. Everyone is... read more
In this age of information overload, it can be hard to know where to find good information that you can trust. If you’re doing research for an important project, report,... read more
In this age of information overload, it can be hard to know where to find good information that you can... read more
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who miss deadlines, and staff members who can’t get along. But... read more
As a manager, you’re probably used to dealing with tough situations: employees who insist on being late, team members who... read more
This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved in implementation of its principles in their workplace.
This course is designed for learners who have completed the pre-requisite Lean Process Improvement course, and perhaps have been involved... read more
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
This course will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager)... read more
Lunch and Learns are a venue to foster sharing and peer learning and are typically aimed at fostering cross-organisation collaboration and communication.
Lunch and Learns are a venue to foster sharing and peer learning and are typically aimed at fostering cross-organisation collaboration... read more
Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present in their workforce.
Effective leaders understand how powerful an opportunity can be when they can tap into the intelligence, wisdom, and innovation present... read more
Workplace Customer Care
Exceptional Customer Care Generates a Positive Workplace Culture! That is a fact.
It also:
Produces a strong team
Improves internal culture
Reduces staff churn and sickness
Workplace Customer Care
Exceptional Customer Care Generates a Positive Workplace Culture! That is a fact.
It also:
Produces a strong team
Improves internal... read more
Whether you are a comfortable speaker looking to refresh or new to speaking to groups, this course will introduce you to the skills needed to confidently manage an audience of... read more
Whether you are a comfortable speaker looking to refresh or new to speaking to groups, this course will introduce you... read more
This programme is for you if you need to understand how a business operates from a financial perspective. This course is aimed at new budget holders and those who... read more
This programme is for you if you need to understand how a business operates from a financial perspective. This... read more
PRINCE2 Re-Registration
Our two day PRINCE2 Practitioner Re-Registration course blends formal presentation with group and individual practical exercises to reinforce learning and enable participants to benefit from others’ experience whilst preparing... read more
PRINCE2 Re-Registration
Our two day PRINCE2 Practitioner Re-Registration course blends formal presentation with group and individual practical exercises to reinforce learning... read more
This course is aimed at people who want to learn how to use Microsoft Excel 2007 / 2010 to carry out basic spread sheet tasks including the creation of simple... read more
This course is aimed at people who want to learn how to use Microsoft Excel 2007 / 2010 to carry... read more
This course is aimed at people who want expand their knowledge into some of the more advanced calculation and analytical capability of Microsoft Excel.
This course is aimed at people who want expand their knowledge into some of the more advanced calculation and analytical... read more
This course is aimed at people who want expand their knowledge into the more specialised analytical functionality and built-in automation offered by Microsoft Excel.
This course is aimed at people who want expand their knowledge into the more specialised analytical functionality and built-in automation... read more
This Microsoft Excel 2013 Level 1 course is aimed at people who want to learn how to use Microsoft Excel to carry out basic spreadsheet tasks including the creation of... read more
This Microsoft Excel 2013 Level 1 course is aimed at people who want to learn how to use Microsoft Excel... read more