Receptionist Training

The Core Skills Training Framework allows employers to recognise training to a standard and reduce duplication of training. The Core Skills Mandatory Training eLearning Bundle is delivered by Skills for Health, the developers... read more

This resilience booklet is aimed at supporting the health and wellbeing of staff.

A 1/2 day Making Every Contact Count Training session which will prepare and empower staff to use the potential offered by conversations with clients/service users/patients to help stay well and... read more

CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.

Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.

Learners will gain a fundamental understanding of the Excel environment and the ability to complete tasks independently. Microsoft Office Excel 2016 Essentials will help learners know and demonstrate the correct... read more

Learners will gain an advanced level of understanding of the Microsoft Excel environment, and the ability to guide others to the proper use of the program's full features - critical... read more

Learners will be able to use Microsoft Office Outlook 2016 Essentials to enhance professional correspondence, create calendars, and schedule appointments. Learners will create and edit professional email messages, maintain calendars... read more

Learners will gain a fundamental understanding of the Microsoft Word environment and the ability to complete tasks independently. Learners will demonstrate the correct application of the principle features of Microsoft... read more

Learners will learn to proficiently use the advanced features of Microsoft Office Word 2016 for document content management and advanced formatting - critical skills for those in roles such as... read more

The workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance... read more

Please "view course" to see organisations that provide this training.

Please "view course" to see organisations that provide this training.

The ILM approved, Excellence in Supporting Healthcare, certificate is the first e-learning programme of its kind. The pilot in South London has now successfully completed and enrolment is open. Please... read more

Based upon Customer Service Specialist Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma, this course offers the opportunity for customer service practitioners (receptionists, administrators, care navigators) to... read more

Employers will have the choice of focusing on a Medical Administrators qualification or a GP Assistant depending on the needs and workforce skills base of their practice. Both will include... read more

This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and... read more