Receptionist Training

The Core Skills Training Framework allows employers to recognise training to a standard and reduce duplication of training. The Core Skills Mandatory Training eLearning Bundle is delivered by Skills for Health, the developers... read more

CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.

This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.

​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.

Ararna offer bespoke training on correspondence management for clerical and receptionist staff. ​This course is tailored to your needs and to suit the requirements of the training for reception and... read more

We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.

This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more

​Telelearning offer a range of consultancy services for telephone triage and consultation including expert witness, quality audit, setting up telephone services and protocols for nurses

This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently, quality assurance of calls, and how to manage or minimise... read more

This course is designed for learners who deal with customers on a daily basis as part of their job role

This course gives learners an insight into the regulations that cover the storage and security of data in the workplace.

The aims of the course are to have a wider understanding about Dementia

DSE or Display Screen Equipment safety training highlights the correct posture and working position for people working at desks and with any type of display

This course is aimed at anyone who requires a course in health and safety awareness.

This course covers the basics to enable learners to understand the policies required to implement or understand Information Governance.

By the end of this session, candidates will understand the core principles of the Mental Capacity Act, capacity testing, appropriate record keeping and understand how complying with the Mental Capacity... read more

Community AED units are becoming more widespread and they save lives. An AED is a computerised device that is designed to deliver a shock to a patient and bring... read more

This course covers Basic Life Support skills and includes skills for adults, children and infants for dentists and people working in dental practices. The course includes: safety, precautions, initial assessment,... read more