Receptionist Training

The Core Skills Training Framework allows employers to recognise training to a standard and reduce duplication of training. The Core Skills Mandatory Training eLearning Bundle is delivered by Skills for Health, the developers... read more

CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.

This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.

​This online Customer Service course will help learners define who their customers are and how to understand their needs, the course will also help learners to expand their knowledge on... read more

Assists with meeting Care Certificate theory requirements

​This online Display Screen Equipment (DSE) course covers the importance of assessing and adjusting your workstation and the hazards and risks that poorly used Display Screen Equipment can cause. This e-learning... read more

​This course is aimed at all members of staff, designed to provide delegates with the skills and confidence to both give and receive feedback effectively to and from others in... read more

• Confidentiality • Code of Conduct • Recording, storing and sharing information

Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.

Ararna offer bespoke training on correspondence management for clerical and receptionist staff. ​This course is tailored to your needs and to suit the requirements of the training for reception and... read more

The common effects that a stroke may have on an individual. • The implications these common effects have for their own interaction with that individual. • Understand the effects of... read more

Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services and priorities) as well as understanding the different needs of... read more

Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams at a senior level, PA skills, telephone skills and effective... read more

These include Dementia Awareness, the person centred approach to the care and support of individuals with dementia, the factors that can influence communication and interaction with individuals who have dementia... read more

Health & Safety is essential for a safe and compliant workplace, yet is easily achieved. We will ensure your staff understand their role in maintaining the Heath & Safety of... read more

This course will look at how to respond to complaints, the complaints handling process and how to identify incidents and errors.

This course is designed for learners who deal with customers on a daily basis as part of their job role

This course gives learners an insight into the regulations that cover the storage and security of data in the workplace.

The aims of the course are to have a wider understanding about Dementia

DSE or Display Screen Equipment safety training highlights the correct posture and working position for people working at desks and with any type of display