Page 2 of 3 for Receptionist Training

Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to... read more

Records are in every organisation. From purchasing receipts to tax documents to communications, they need to be identified and managed properly. The method of records management that a company uses... read more

Each and every one of us serves customers, whether we realise it or not. Maybe you're on the front lines of a company, serving the people who buy your products.... read more

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more

The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more

Whether you are just entering the workforce or you have been working as an administrative assistant and want to push your career to the next level, our PA Diploma can... read more

Without quality minutes, organisations can fail to harness drive and motivation and teams can lose focus. Minutes act like a compass to guide the team by recording past decisions... read more

Does a career working in an office environment as a receptionist sound like the perfect way for you to move into a completely different industry?

This course has been developed by ACI Training and Consultancy Ltd to give personnel that work in office environments a broad understanding of health and safety legislation and employer and... read more

This course is for those personnel involved in taking card payments on payment machine devices.

On the 25th May 2018, the UK will adopt a new piece of legislation known as the EU General Data Protection Regulation, or GDPR.The essentials of the GDPR training course... read more

This session will allow learners to provide excellent customer service to patients, other service users and partner organisations.

The common effects that a stroke may have on an individual. • The implications these common effects have for their own interaction with that individual. • Understand the effects of... read more

Ararna offer bespoke training on correspondence management for clerical and receptionist staff. ​This course is tailored to your needs and to suit the requirements of the training for reception and... read more

These include Dementia Awareness, the person centred approach to the care and support of individuals with dementia, the factors that can influence communication and interaction with individuals who have dementia... read more

Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services and priorities) as well as understanding the different needs of... read more

Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams at a senior level, PA skills, telephone skills and effective... read more

This workshop will focus on the enhanced care navigation skills and will look in turn at supporting the development of these skills in 9 core areas. At the enhanced care... read more

The workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance... read more