Telephone Triage Training

All (23) Face-to-face (10) e-Learning (8) More...
Distance (1) Resources (1) Virtual (3)
Telephone Triage Training
Virtual
£31.20
Telephone Triage Training The Learning Enterprise
CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.
CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation... read more
£31.20
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Non-Clinical Mandatory Training - CSTF Aligned - Online Training Course - UK CPD Accredited
e-Learning
£59.99 £35.99
Non-Clinical Mandatory Training - CSTF Aligned - Online Training Course - UK CPD Accredited The Mandatory Training Group
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other... read more
£35.99 (was £59.99)
Delivery Method
e-Learning
CPD Points
45
Qualification
Certificate of attendance/completion
Call Centre Training - Online Course - CPD Accredited
e-Learning
£12.00
Call Centre Training - Online Course - CPD Accredited The Mandatory Training Group
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
44
Qualification
Certificate of attendance/completion
Customer Support – Online Course – CPD Accredited
e-Learning
£12.00
Customer Support – Online Course – CPD Accredited The Mandatory Training Group
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Prospecting and Lead Generation - Online Course - CPD Accredited
e-Learning
£12.00
Prospecting and Lead Generation - Online Course - CPD Accredited The Mandatory Training Group
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result.... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Telephone Etiquette - Online Course - CPD Accredited
e-Learning
£12.00
Telephone Etiquette - Online Course - CPD Accredited The Mandatory Training Group
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Information, Advice or Guidance L2
Distance
Information, Advice or Guidance L2 Humber, Coast and Vale Health and Social Care Workforce Consortium
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Customer service and managing conflict workshop
Face-to-face
Customer service and managing conflict workshop Practice Managers Association
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and... read more
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Prescription clerk workshop
Face-to-face
Prescription clerk workshop Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. More and... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Managing conflict
Face-to-face
Managing conflict Practice Managers Association
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries,... read more
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Introduction to medicines management
Face-to-face
Introduction to medicines management Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Introduction to Medical terminology
Face-to-face
Introduction to Medical terminology Practice Managers Association
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates... read more
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3
e-Learning
£120.00
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3 Telelearning
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages... read more
£120.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles
Face-to-face
£800.00
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles Self Injury Support
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication... read more
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in... read more
£800.00
Delivery Method
Face-to-face
Diabetes management
Face-to-face
£500.00
Diabetes management Ash Training
Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes. We can take up to 12 learners on this course.
Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes. We can... read more
£500.00
Delivery Method
Face-to-face
Qualification
Provider own qualification (this must be assessed)
Telephone Triage and Consultation Skills Training One Day Course
Face-to-face
£108.00
Telephone Triage and Consultation Skills Training One Day Course Telelearning
We offer two telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.
We offer two telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to... read more
£108.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Telephone Triage and Consultation Skills Training Two Day Course
Face-to-face
£216.00
Telephone Triage and Consultation Skills Training Two Day Course Telelearning
£216.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Virtual Training Course for Telephone Triage and Consultation Skills ( Min of 5 delegates required)
Virtual
£114.00
Virtual Training Course for Telephone Triage and Consultation Skills ( Min of 5 delegates required) Telelearning
We offer a virtual telephone triage and consultation skills course via the Zoom platform. Sessions are interactive with opportunities to discuss issues relevant to your place of work throughout. We... read more
We offer a virtual telephone triage and consultation skills course via the Zoom platform. Sessions are interactive with opportunities to... read more
£114.00
Delivery Method
Virtual
Qualification
Certificate of attendance/completion
Taking Minutes - CPD Certified Online Training
e-Learning
£36.00
Taking Minutes - CPD Certified Online Training The National Training Academy
This taking minutes online training course is aimed at anyone who takes minutes or notes in meetings. The skills learnt will help you to develop a clear understanding and apply... read more
This taking minutes online training course is aimed at anyone who takes minutes or notes in meetings. The skills learnt... read more
£36.00
Delivery Method
e-Learning
CPD Points
1
Qualification
Certificate of attendance/completion