Telephone Triage Training

All (23) Face-to-face (6) e-Learning (13) More...
Blended (2) Consultancy (1) Resources (1)
Non-Clinical Mandatory Training - CSTF Aligned
e-Learning
£59.99
Non-Clinical Mandatory Training - CSTF Aligned The Mandatory Training Group
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other... read more
£59.99
Delivery Method
e-Learning
CPD Points
45
Qualification
Certificate of attendance/completion
Mastering Microsoft SharePoint - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Microsoft SharePoint - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Microsoft SharePoint environment and the ability to complete tasks independently. This online Microsoft SharePoint training course will help learners know and demonstrate... read more
Learners will gain a fundamental understanding of the Microsoft SharePoint environment and the ability to complete tasks independently. This online... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Beginner
CPD Points
6
Qualification
Certificate of attendance/completion
Telephone Triage & Consultation Skills E-Learning Programme â Modules 1, 2 & 3
e-Learning
£120.00
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3 Telelearning
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages... read more
£120.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles
Face-to-face
£800.00
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles Self Injury Support
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication... read more
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in... read more
£800.00
Delivery Method
Face-to-face
Effective Communication Training Face to Face
Face-to-face
£300.00
Effective Communication Training Face to Face Care4me Training & Consultancy
Assists with meeting Care Certificate theory requirements
Assists with meeting Care Certificate theory requirements
£300.00
Delivery Method
Face-to-face
Level
Beginner
Qualification
Certificate of attendance/completion
Display Screen Equipment e-learning CPD
e-Learning
£11.99 £9.59
Display Screen Equipment e-learning CPD Care4me Training & Consultancy
​This online Display Screen Equipment (DSE) course covers the importance of assessing and adjusting your workstation and the hazards and risks that poorly used Display Screen Equipment can cause. This e-learning... read more
​This online Display Screen Equipment (DSE) course covers the importance of assessing and adjusting your workstation and the hazards and... read more
£9.59 (was £11.99)
Delivery Method
e-Learning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Handling Information - Video CPD accredited
e-Learning
£23.99 £16.79
Handling Information - Video CPD accredited Care4me Training & Consultancy
• Confidentiality • Code of Conduct • Recording, storing and sharing information
• Confidentiality • Code of Conduct • Recording, storing and sharing information
£16.79 (was £23.99)
Delivery Method
e-Learning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Handling Information - Video - The CPD group accredited
e-Learning
£23.99 £16.79
Handling Information - Video - The CPD group accredited Care4me Training & Consultancy
£16.79 (was £23.99)
Delivery Method
e-Learning
Level
Beginner
CPD Points
1
Qualification
Certificate of attendance/completion
Certificate in Call Centre Training - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Call Centre Training - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Customer Support - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Customer Support - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Prospecting and Lead Generation - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Prospecting and Lead Generation - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result.... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Certificate in Telephone Etiquette - Online Training Course - 85% OFF Buy Now £29.99
e-Learning
£239.99 £35.99
Certificate in Telephone Etiquette - Online Training Course - 85% OFF Buy Now £29.99 The Mandatory Training Group
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that... read more
£35.99 (was £239.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Microsoft Excel: Data Analysis with Pivot Tables - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Microsoft Excel: Data Analysis with Pivot Tables - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the data analysis with pivot tables through the Microsoft Excel program. This online Microsoft Office Excel 2016 training course will help learners know... read more
Learners will gain a fundamental understanding of the data analysis with pivot tables through the Microsoft Excel program. This online... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Intermediate
CPD Points
6
Qualification
Certificate of attendance/completion
Mastering Microsoft Office Excel 2013 Advanced - Online CPD Training Course & Certification
e-Learning
£83.99 £35.99
Mastering Microsoft Office Excel 2013 Advanced - Online CPD Training Course & Certification The Mandatory Training Group
Learners will gain a fundamental understanding of the Excel 2013 environment and the ability to complete tasks independently. This online Microsoft Office Excel 2013 Advanced training course will help learners... read more
Learners will gain a fundamental understanding of the Excel 2013 environment and the ability to complete tasks independently. This online... read more
£35.99 (was £83.99)
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Stroke Awareness (1/2 day)
Face-to-face
£300.00
Stroke Awareness (1/2 day) Ash Training
The common effects that a stroke may have on an individual. • The implications these common effects have for their own interaction with that individual. • Understand the effects of... read more
The common effects that a stroke may have on an individual. • The implications these common effects have for their... read more
£300.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Diabetes management
Face-to-face
£450.00
Diabetes management Ash Training
Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes
Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes
£450.00
Delivery Method
Face-to-face
Qualification
Provider own qualification (this must be assessed)
Customer Service Practitioner Level 2
Blended
Customer Service Practitioner Level 2 Ginger Nut Training
Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services and priorities) as well as understanding the different needs of... read more
Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services... read more
Delivery Method
Blended
Level
Intermediate
Qualification
Level 2 intermediate apprenticeship
BTEC NVQ Diploma in Business Administration Level 4 (extended Diploma)
Blended
BTEC NVQ Diploma in Business Administration Level 4 (extended Diploma) Ginger Nut Training
Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams at a senior level, PA skills, telephone skills and effective... read more
Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams... read more
Delivery Method
Blended
Level
Advanced
Qualification
Level 4+ higher apprenticeship
Signposting, Prioritisation and Communication Skills Programme
e-Learning
£42.00
Signposting, Prioritisation and Communication Skills Programme Telelearning
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are... read more
£42.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Telephone Triage and Consultation Skills Training
Face-to-face
£834.00
Telephone Triage and Consultation Skills Training Telelearning
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to... read more
£834.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion