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Telephone Triage Training

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Blended Distance Consultancy Work Experience Resources
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3
e-Learning
£120.00
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3 Telelearning
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.
Qualification
Certificate of attendance/completion
Telephone Communication and Customer Service Skills for GP Receptionists and Non Clinical
e-Learning
£48.00
Telephone Communication and Customer Service Skills for GP Receptionists and Non Clinical Telelearning
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.
Qualification
Certificate of attendance/completion
Domestic abuse training for health professionals.
Face-to-face
£400.00
Domestic abuse training for health professionals. Sarah Blake
This three-hour training session follows the recommendations by the NICE guidelines (2014) and is aimed at any health professional who has direct contact with patients. Domestic abuse affects 1 in 4 women, 1 in 6 men and costs the NHS £1.2 billion for physical injuries each year alone.
Level
Beginner
Qualification
Certificate of attendance/completion
Telephone Triage and Consultation Skills Training
Face-to-face
Telephone Triage and Consultation Skills Training Telelearning
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.
Qualification
Certificate of attendance/completion
Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff
Face-to-face
Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff Telelearning
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment system. We will teach them that their role is not simply an ‘appointment giver’ but plays a much more critial part.
Telephone Triage Consultancy Services
Consultancy
Telephone Triage Consultancy Services Telelearning
​Telelearning offer a range of consultancy services for telephone triage and consultation including expert witness, quality audit, setting up telephone services and protocols for nurses
Telephone Triage and Consultation (book)
Resources
£23.99
Telephone Triage and Consultation (book) Telelearning
This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently, quality assurance of calls, and how to manage or minimise the risks.