Telephone Triage Training

Assists with meeting Care Certificate theory requirements

​This online Display Screen Equipment (DSE) course covers the importance of assessing and adjusting your workstation and the hazards and risks that poorly used Display Screen Equipment can cause. This e-learning... read more

• Confidentiality • Code of Conduct • Recording, storing and sharing information

Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.

This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more

The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more

The common effects that a stroke may have on an individual. • The implications these common effects have for their own interaction with that individual. • Understand the effects of... read more

Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes

Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services and priorities) as well as understanding the different needs of... read more

Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams at a senior level, PA skills, telephone skills and effective... read more

​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.

We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.

This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more

​Telelearning offer a range of consultancy services for telephone triage and consultation including expert witness, quality audit, setting up telephone services and protocols for nurses

This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently, quality assurance of calls, and how to manage or minimise... read more