Telephone Triage Training

Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.

Learners will gain a fundamental understanding of the Microsoft SharePoint environment and the ability to complete tasks independently. This online Microsoft SharePoint training course will help learners know and demonstrate... read more

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This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.

Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication... read more

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more

The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more

Learners will gain a fundamental understanding of the data analysis with pivot tables through the Microsoft Excel program. This online Microsoft Office Excel 2016 training course will help learners know... read more

Learners will gain a fundamental understanding of the Excel 2013 environment and the ability to complete tasks independently. This online Microsoft Office Excel 2013 Advanced training course will help learners... read more

The common effects that a stroke may have on an individual. • The implications these common effects have for their own interaction with that individual. • Understand the effects of... read more

Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes

Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services and priorities) as well as understanding the different needs of... read more

Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams at a senior level, PA skills, telephone skills and effective... read more

This workshop will focus on the enhanced care navigation skills and will look in turn at supporting the development of these skills in 9 core areas. At the enhanced care... read more

​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.

We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.

This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more

​Telelearning offer a range of consultancy services for telephone triage and consultation including expert witness, quality audit, setting up telephone services and protocols for nurses