Telephone Triage Training

All (22) Face-to-face (10) e-Learning (7) More...
Blended (2) Distance (1) Consultancy (1) Resources (1)
Non-Clinical Mandatory Training - CSTF Aligned - Online Training Course - UK CPD Accredited
e-Learning
£59.99 £35.99
Non-Clinical Mandatory Training - CSTF Aligned - Online Training Course - UK CPD Accredited The Mandatory Training Group
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other... read more
£35.99 (was £59.99)
Delivery Method
e-Learning
CPD Points
45
Qualification
Certificate of attendance/completion
Call Centre Training - Online Course - CPD Accredited
e-Learning
£12.00
Call Centre Training - Online Course - CPD Accredited The Mandatory Training Group
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
44
Qualification
Certificate of attendance/completion
Customer Support – Online Course – CPD Accredited
e-Learning
£12.00
Customer Support – Online Course – CPD Accredited The Mandatory Training Group
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Prospecting and Lead Generation - Online Course - CPD Accredited
e-Learning
£12.00
Prospecting and Lead Generation - Online Course - CPD Accredited The Mandatory Training Group
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result.... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Telephone Etiquette - Online Course - CPD Accredited
e-Learning
£12.00
Telephone Etiquette - Online Course - CPD Accredited The Mandatory Training Group
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that... read more
£12.00
Delivery Method
e-Learning
Level
Intermediate
CPD Points
4
Qualification
Certificate of attendance/completion
Information, Advice or Guidance L2
Distance
Information, Advice or Guidance L2 Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Customer service and managing conflict workshop
Face-to-face
Customer service and managing conflict workshop Practice Managers Association
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and... read more
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Prescription clerk workshop
Face-to-face
Prescription clerk workshop Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. More and... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Managing conflict
Face-to-face
Managing conflict Practice Managers Association
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries,... read more
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Introduction to medicines management
Face-to-face
Introduction to medicines management Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Introduction to Medical terminology
Face-to-face
Introduction to Medical terminology Practice Managers Association
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates... read more
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3
e-Learning
£120.00
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3 Telelearning
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages... read more
£120.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles
Face-to-face
£800.00
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles Self Injury Support
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication... read more
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in... read more
£800.00
Delivery Method
Face-to-face
Stroke Awareness (1/2 day)
Face-to-face
£300.00
Stroke Awareness (1/2 day) Ash Training
The common effects that a stroke may have on an individual. • The implications these common effects have for their own interaction with that individual. • Understand the effects of... read more
The common effects that a stroke may have on an individual. • The implications these common effects have for their... read more
£300.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Diabetes management
Face-to-face
£450.00
Diabetes management Ash Training
Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes
Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes
£450.00
Delivery Method
Face-to-face
Qualification
Provider own qualification (this must be assessed)
Customer Service Practitioner Level 2
Blended
Customer Service Practitioner Level 2 Ginger Nut Training
Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services and priorities) as well as understanding the different needs of... read more
Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services... read more
Delivery Method
Blended
Level
Intermediate
Qualification
Level 2 intermediate apprenticeship
BTEC NVQ Diploma in Business Administration Level 4 (extended Diploma)
Blended
BTEC NVQ Diploma in Business Administration Level 4 (extended Diploma) Ginger Nut Training
Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams at a senior level, PA skills, telephone skills and effective... read more
Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams... read more
Delivery Method
Blended
Level
Advanced
Qualification
Level 4+ higher apprenticeship
Signposting, Prioritisation and Communication Skills Programme
e-Learning
£42.00
Signposting, Prioritisation and Communication Skills Programme Telelearning
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are... read more
£42.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Telephone Triage and Consultation Skills Training
Face-to-face
£834.00
Telephone Triage and Consultation Skills Training Telelearning
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to... read more
£834.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff
Face-to-face
Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff Telelearning
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of... read more
Delivery Method
Face-to-face