Telephone Triage Training

Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.

This workshop will focus on the enhanced care navigation skills and will look in turn at supporting the development of these skills in 9 core areas. At the enhanced care... read more

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This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.

Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication... read more

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more

The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the... read more

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists... read more

An understanding of medical terminology is essential for anyone working in the medical industry. This workshop gives administration, clerical and clinical support staff an introduction to the understanding of general... read more

In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around access to services, treatments, medication and... read more

The common effects that a stroke may have on an individual. • The implications these common effects have for their own interaction with that individual. • Understand the effects of... read more

Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes

Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services and priorities) as well as understanding the different needs of... read more

Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams at a senior level, PA skills, telephone skills and effective... read more

​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.

We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.

This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more