Telephone Triage Training

All (22) Face-to-face (10) e-Learning (7) More...
Blended (2) Distance (1) Consultancy (1) Resources (1)
Non-Clinical Mandatory Training - CSTF Aligned - Online Training Course - UK CPD Accredited
e-Learning
£59.99 £35.99
Non-Clinical Mandatory Training - CSTF Aligned - Online Training Course - UK CPD Accredited The Mandatory Training Group
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.
Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other... read more
£35.99 (was £59.99)
Delivery Method
e-Learning
CPD Points
45
Qualification
Certificate of attendance/completion
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3
e-Learning
£120.00
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3 Telelearning
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages... read more
£120.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles
Face-to-face
£800.00
Callers in Crisis: Dealing with Distress in Administrative Frontline Roles Self Injury Support
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in best practice, this one day course develops confidence and communication... read more
Administrative staff and those providing telephone support and advice often the first point of contact for service users. Grounded in... read more
£800.00
Delivery Method
Face-to-face
Call Centre Training - Online Training Course - UK CPD Accredited
e-Learning
£19.98
Call Centre Training - Online Training Course - UK CPD Accredited The Mandatory Training Group
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide... read more
£19.98
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Customer Support - Online Training Course - UK CPD Accredited
e-Learning
£19.98
Customer Support - Online Training Course - UK CPD Accredited The Mandatory Training Group
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more
Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how... read more
£19.98
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Prospecting and Lead Generation - Online Training Course - UK CPD Accredited
e-Learning
£19.98
Prospecting and Lead Generation - Online Training Course - UK CPD Accredited The Mandatory Training Group
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more
Prospecting and lead generation is the method of making links which may lead to a sale or other promising result.... read more
£19.98
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Telephone Etiquette - Online Training Course - UK CPD Accredited
e-Learning
£19.98
Telephone Etiquette - Online Training Course - UK CPD Accredited The Mandatory Training Group
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more
The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that... read more
£19.98
Delivery Method
e-Learning
Level
Advanced
CPD Points
6
Qualification
Certificate of attendance/completion
Information, Advice or Guidance L2
Distance
Information, Advice or Guidance L2 Humber, Coast and Vale Excellence Centre
Please "view course" to see organisations that provide this training.
Please "view course" to see organisations that provide this training.
Delivery Method
Distance
Stroke Awareness (1/2 day)
Face-to-face
£300.00
Stroke Awareness (1/2 day) Ash Training
The common effects that a stroke may have on an individual. • The implications these common effects have for their own interaction with that individual. • Understand the effects of... read more
The common effects that a stroke may have on an individual. • The implications these common effects have for their... read more
£300.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Diabetes management
Face-to-face
£450.00
Diabetes management Ash Training
Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes
Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes
£450.00
Delivery Method
Face-to-face
Qualification
Provider own qualification (this must be assessed)
Customer Service Practitioner Level 2
Blended
Customer Service Practitioner Level 2 Ginger Nut Training
Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services and priorities) as well as understanding the different needs of... read more
Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services... read more
Delivery Method
Blended
Level
Intermediate
Qualification
Level 2 intermediate apprenticeship
BTEC NVQ Diploma in Business Administration Level 4 (extended Diploma)
Blended
BTEC NVQ Diploma in Business Administration Level 4 (extended Diploma) Ginger Nut Training
Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams at a senior level, PA skills, telephone skills and effective... read more
Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams... read more
Delivery Method
Blended
Level
Advanced
Qualification
Level 4+ higher apprenticeship
Enhanced Care Navigation
Face-to-face
Enhanced Care Navigation Practice Managers Association
This workshop will focus on the enhanced care navigation skills and will look in turn at supporting the development of these skills in 9 core areas. At the enhanced care... read more
This workshop will focus on the enhanced care navigation skills and will look in turn at supporting the development of... read more
Delivery Method
Face-to-face
CPD Points
6
Signposting, Prioritisation and Communication Skills Programme
e-Learning
£42.00
Signposting, Prioritisation and Communication Skills Programme Telelearning
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are... read more
£42.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Telephone Triage and Consultation Skills Training
Face-to-face
£834.00
Telephone Triage and Consultation Skills Training Telelearning
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to... read more
£834.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff
Face-to-face
Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff Telelearning
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of... read more
Delivery Method
Face-to-face
Telephone Triage Consultancy Services
Consultancy
Telephone Triage Consultancy Services Telelearning
​Telelearning offer a range of consultancy services for telephone triage and consultation including expert witness, quality audit, setting up telephone services and protocols for nurses
​Telelearning offer a range of consultancy services for telephone triage and consultation including expert witness, quality audit, setting up telephone... read more
Delivery Method
Consultancy
Telephone Triage and Consultation (book)
Resources
£23.99
Telephone Triage and Consultation (book) Telelearning
This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently, quality assurance of calls, and how to manage or minimise... read more
This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently,... read more
£23.99
Delivery Method
Resources
Active signposting/Care navigation
Face-to-face
Active signposting/Care navigation Practice Managers Association
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the... read more
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It... read more
Delivery Method
Face-to-face
CPD Points
6
Introduction to medicines management
Face-to-face
Introduction to medicines management Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
CPD Points
6