This three-hour training session follows the recommendations by the NICE guidelines (2014) and is aimed at any health professional who has direct contact with patients. Domestic abuse affects 1 in 4 women, 1 in 6 men and costs the NHS Â£1.2 billion for physical injuries each year alone.
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment system. We will teach them that their role is not simply an â€˜appointment giverâ€™ but plays a much more critial part.
This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently, quality assurance of calls, and how to manage or minimise the risks.