Telephone Triage Training

Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Centre Training will help provide those skills. This online course will help participants improve their... read more

Customer support used to mean a face-to-face conversation with a customer, or a phone call. Today, technology has changed how we approach customer support. It now encompasses the internet, websites,... read more

Prospecting and lead generation is the method of making links which may lead to a sale or other promising result. The leads may come from various sources or undertakings, for... read more

The meaning of telephone etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can... read more

CQC Fundamental Standards: Regulation 9: Person Centred Care, Regulation 10: Dignity & Respect, Regulation 12: Safe Care and Treatment, Regulation 13: Safeguarding service users from abuse and improper treatment.

This course will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling.

General practice is embarking on a transformational journey. This includes a re-evaluation of the people, clinical resources, processes, deployment of resources and technology -not to mention the mechanisms by which... read more

Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. More and... read more

The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the... read more

Active Signposting is a tool to develop the skills and career paths of non- clinical staff. Staff will move away from a passive role and have a more... read more

This taking minutes online training course is aimed at anyone who takes minutes or notes in meetings. The skills learnt will help you to develop a clear understanding and apply... read more