Telephone Triage Training

This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.

Assists with meeting Care Certificate theory requirements

​This online Display Screen Equipment (DSE) course covers the importance of assessing and adjusting your workstation and the hazards and risks that poorly used Display Screen Equipment can cause. This e-learning... read more

• Confidentiality • Code of Conduct • Recording, storing and sharing information

Welcome to The Mandatory Training Group's online mandatory training package for non-clinical staff working in NHS Trusts and other healthcare environments.

The common effects that a stroke may have on an individual. • The implications these common effects have for their own interaction with that individual. • Understand the effects of... read more

Diabetes Management This course is suitable for anyone who has a role in caring for people with Diabetes

Supported by our expert assessors, this qualification will cover areas such as effective communication, understanding your organisation (incl. values, services and priorities) as well as understanding the different needs of... read more

Supported by our expert assessors, this qualification will cover areas such as how to support the administration process of teams at a senior level, PA skills, telephone skills and effective... read more

The course covers all the main body systems to give a breakdown of what it does.

This course is designed for learners who deal with customers on a daily basis as part of their job role

DSE or Display Screen Equipment safety training highlights the correct posture and working position for people working at desks and with any type of display

Equality and diversity is a term used in the United Kingdom to define and champion equality, diversity and human rights as defining values of society

​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.

We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.

This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more

​Telelearning offer a range of consultancy services for telephone triage and consultation including expert witness, quality audit, setting up telephone services and protocols for nurses

This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently, quality assurance of calls, and how to manage or minimise... read more