Our Courses

Assertiveness is about being able to express yourself with confidence without having to resort to passive, aggressive or manipulative behaviour. The words we say, how we say them and the... read more

In this CPD course you will be looking at coaching and mentoring and the contributions that you as a manager can make to the development of people. This is an... read more

In this CPD course you will learn about producing complex written business documents. This means that you will learn about how to write one or more business documents which present... read more

The purpose of this CPD course is to give you a basic knowledge that in developing productive working relationships with colleagues in your own organisation and in other organisations with... read more

This Qualification is flexible enough to reflect changes in industry practices and ensure that candidates are equipped with the skills and knowledge needed to be effective managers in a fast-moving... read more

In this short CPD course topic we will examine what influence is and the managerial situations in which it may be used. We will explore this in relation to power... read more

This course is about innovation and is concerned with how you can actively encourage and implement new ideas in your area of responsibility, however large or small that area may... read more

Leadership, change management, management and leadership, team management, leadership skills, managing change in charity, managing change in health care, planning and implementing change, team leading

In this course you will explore causes of conflict in the workplace, the effects that conflict might have on individuals, teams and the organisation, and methods for addressing conflict.

In this course we will be looking at interpersonal conflict and the contributions that you as a manager will need to make to dealing with conflict. Conflict is inevitable. The... read more

Quality management, managing resources, total quality management, operational resources, Leadership, change management, management and leadership, team management, leadership skills, managing change in charity, managing change in health care, planning and... read more

leadership,organisational leadership,organisation, development,management,quality,leadership course,leadership and management,team management

The aim of this course is to assess the internal quality assurer-candidates’ knowledge and understanding of the principles and practices of internally assuring the quality of assessment.This course is also... read more

quality management, total quality management, quality management tools, managing resources, quality assurance, Leadership, change management, management and leadership, team management, leadership skills, managing change in charity, managing change in health... read more