Our Face-to-face Courses

Meet family expectations, Recognise Customer service is not complicated, Create positive outcomes for everyone. Treat everyone with respect.

Turn a negative situation into a positive, Manage expectations, set clear outcomes, provide support, train and develop.

Refreshing approach to ensuring customer service is not a complicated process or a policy or procedure its a willingness, attitude and mindset that says today is a great day!!

Perfect for seniors or team leaders with no previous management training. This course can be run bespoke for your organisaiton minimum of 6 OR in association with other organisation.

Perfect for seniors or team leaders and deputy managers with no previous management training. This course can be run bespoke for your organisation minimum of 6 OR in association with other... read more

Say No!, complete tasks on time and on budget, Stop time raiders, Do what you say you are going to do, Feel good about yourself, Do your job not others.... read more

Overcome resistance to change, Change can be positive, Present change enthusiastically.

Knowing what to do yourself, does not immediately mean that you will be able to pass this onto others. We are all different and this course provides you with the... read more

Understand legal responsibilities, what you can or cannot say at interview, how to record and store information, How to ensure you recruit the best person, understand that Induction is a... read more

Stop wasting time at meetings. Ensure that your meetings have a purpose and positive outcomes, stop people manipulating meetings. Put energy back into your meetings. Create a culture to continuously... read more