Terms & Conditions

Face-to-face Terms and Conditions

Payment: 30 day payment terms, invoices will be issued when the order is processed.  Payment by credit/ debit card or BACS can be made upon receipt of invoice.  If paying by cheque, please ensure delegate name(s), organisation and invoice number are written on the back. 

Venue and registration: Details will be sent within 14 days of the event date. We cannot be held responsible for non-arrival of this information. If you have not received it within 7 days of the event date, please call us on 020 7227 6537.

Data Protection: Personal data provided on this form will not be passed to any external bodies.

Discounts: Special offers may not be used in conjunction with other discounts.

Cancellations confirmed in writing 14 days before the conference date will be refunded, minus an administration fee of £50. We regret that no refund can be made after that date, although substitutions can be made at any time. Capita are not able to offer refunds for cancellations arising from events outside of our control.

Programme Amendments: Capita reserves the right to alter the programme or venue without notice due to unforeseen circumstances.

Cancellation Policy

Face-to-face Cancellation Policies

Payment: 30 day payment terms, invoices will be issued when the order is processed.  Payment by credit/ debit card or BACS can be made upon receipt of invoice.  If paying by cheque, please ensure delegate name(s), organisation and invoice number are written on the back. 

Venue and registration: Details will be sent within 14 days of the event date. We cannot be held responsible for non-arrival of this information. If you have not received it within 7 days of the event date, please call us on 020 7227 6537.

Data Protection: Personal data provided on this form will not be passed to any external bodies.

Discounts: Special offers may not be used in conjunction with other discounts.

Cancellations confirmed in writing 14 days before the conference date will be refunded, minus an administration fee of £50. We regret that no refund can be made after that date, although substitutions can be made at any time. Capita are not able to offer refunds for cancellations arising from events outside of our control.

Programme Amendments: Capita reserves the right to alter the programme or venue without notice due to unforeseen circumstances.