Media Trust

Terms & Conditions

Payments must be received before the event date otherwise delegates may not be accepted on the day. Please let us know if you have not received an invoice within 2 weeks of your booking.

Where we run a waiting list for our events, we may have to reallocate the course place to another delegate if your fees are not paid in time.

You can pay by cheque (payable to ‘the Media Trust’), BACS transfers or credit card, through our website or over the phone on 0207 871 5600.

Cancellation Policy

All cancellations must be made in writing or via email to trainingandevents@mediatrust.org. Please include your booking details including organisation name, booking, delegate contact details and booking number (if booked through the website).

If you wish to send a different delegate to an event, please call or email us to discuss the change.

If you need to cancel your booking:

  • 1 month or more before the event, you will be entitled to a full refund.
  • Up to 10 days before the event, you will be entitled to a 50% refund or be able to change your booking to an alternative event taking place within the following 3 months. The alternative event must be re-booked on the day of cancellation.
  • Within seven days of the event, or if you don’t attend the event, you will not be entitled to any refund.

A substitute delegate is always welcome, and this will not incur any cost, but please let us know of such changes.

It may be necessary for reasons beyond the control of the organisers to change the content, speakers or timings of events. If Media Trust has to cancel a course, we will offer you an alternative date, or a full refund.

Unfortunately Media Trust cannot accept liability for transport disruption or individual transport delays.