Cancellation Policy

e-Learning Cancellation Policies

Cancellation by MKLC

MKLC may terminate this agreement at any time and recover all sums due from you if you:

Do not carry out your obligations under this agreement

If you fail to make any payments due to us, we shall no longer have to carry out our obligations under this agreement or any other agreement between you and us until you have paid all outstanding sums.

You may not withhold payment of any invoice or other amount due to us, even if you allege a claim against us. Our complaints procedure must be followed.

We will not provide a refund should we cancel because of failure to pay the full balance of your course fees prior to the commencement of the course.

Cancellation due to extreme weather - Wherever possible we will offer replacement or extended sessions to make up for missed sessions cancelled due to extreme weather, tutor illness or other unforeseen reasons. In the unusual event that this is not possible, we will recompense attending learners by issuing a pro-rata credit or learning voucher against a future course.

Cancellation / Changes by You

If you need to withdraw from a course and inform us in writing at least 14 working days before the course is due to start, you will be eligible for a refund of all fees minus a £50.00 administration charge. If you withdraw from a course at any other time, you will not be eligible for a refund. However, in exceptional circumstances and at our discretion, we may be able to offer some credit against a future course. Refunds will be made within 30 days after the written notification is received at MKLC.

If you are ill, or have an accident prior to the commencement of the course which makes you unable to attend, once recovered you may continue on a new course (provided we have written evidence from your doctor). Without evidence from a doctor, a £50.00 administration charge may apply.

In the event you do not complete the course for any reason, you will not receive reimbursement.

With 14 days or more notice before the course start date we can move your course commencement date to the next available date. With 14 days or less notice, there will be an administration charge of £50.00. Please note that every subsequent change in commencement date incurs an administration charge of £50.00, irrespective of the amount of notice.