Practice Managers Association
Practice Managers Association

Our Courses

Business management and leadership for practice managers - workshop
Face-to-face
Business management and leadership for practice managers - workshop Practice Managers Association
This is an intensive one-day workshop for those in practice management leadership roles who wish to better explore and understand the impact they can make on those around them to... read more
This is an intensive one-day workshop for those in practice management leadership roles who wish to better explore and understand... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Coaching and Mentoring Master class
Face-to-face
Coaching and Mentoring Master class Practice Managers Association
This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability and capacity in the practice. Through the introduction of a variety... read more
This module focuses on ‘coaching for performance’ – and will develop the skills needed to understand and develop the capability... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Correspondance management /workflow optimisation
Face-to-face
Correspondance management /workflow optimisation Practice Managers Association
There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of the NHS and that general practices themselves seem more open... read more
There is a widely held belief that a strengthened version of general practice is essential to the wider sustainability of... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Cost effective prescribing
Face-to-face
Cost effective prescribing Practice Managers Association
Prescribing is the most common intervention involving patients in the NHS and as such is the second highest area of spending in the NHS, after staffing. Statistics from NHS Digital show... read more
Prescribing is the most common intervention involving patients in the NHS and as such is the second highest area of... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
CQC Masterclass
Face-to-face
CQC Masterclass Practice Managers Association
Being ready for when it happens. This masterclass session looks at the CQC Inspection process and how prepare in readiness and to deal with them. We explore how to create a... read more
Being ready for when it happens. This masterclass session looks at the CQC Inspection process and how prepare in readiness... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Customer service and managing conflict workshop
Face-to-face
Customer service and managing conflict workshop Practice Managers Association
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and... read more
This half day workshop been developed to support receptionists and other health care professionals in General Practice to develop their... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Customer Service Specialist Level 3 Apprenticeship Standard
Blended
Customer Service Specialist Level 3 Apprenticeship Standard Practice Managers Association
Based upon Customer Service Specialist Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma, this course offers the opportunity for customer service practitioners (receptionists, administrators, care navigators) to... read more
Based upon Customer Service Specialist Level 3 Apprenticeship Standard and City & Guilds Level 3 Diploma, this course offers the... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
Dispensary management - the government perspective
Face-to-face
Dispensary management - the government perspective Practice Managers Association
This workshop has been designed to be practical and easily digestible for those with responsibility for the Management of Dispensing and Prescribing quality schemes and the specific Governance standards which... read more
This workshop has been designed to be practical and easily digestible for those with responsibility for the Management of Dispensing... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Enhanced care navigation workshop
Face-to-face
Enhanced care navigation workshop Practice Managers Association
The workshop will support the delegates understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation and will look in turn, at supporting the development... read more
The workshop will support the delegates understanding of the role, responsibilities and competencies to enable the delivery of enhanced care... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Excellence in supporting healthcare
e-Learning
Excellence in supporting healthcare Practice Managers Association
The ILM approved, Excellence in Supporting Healthcare, certificate is the first e-learning programme of its kind. The pilot in South London has now successfully completed and enrolment is open. Please... read more
The ILM approved, Excellence in Supporting Healthcare, certificate is the first e-learning programme of its kind. The pilot in South... read more
Delivery Method
e-Learning
Level
Beginner
Qualification
Other externally awarded
Exceptional customer service
Face-to-face
Exceptional customer service Practice Managers Association
​ This workshop was developed to support practice managers and other healthcare professionals in GP practices to develop their skills and confidence to provide excellence in customer service. Our workshops are... read more
​ This workshop was developed to support practice managers and other healthcare professionals in GP practices to develop their skills and... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
GDPR and the role of the Data Protection Officer (DPO)
Face-to-face
GDPR and the role of the Data Protection Officer (DPO) Practice Managers Association
A data protection officer (DPO) is an organisation leadership role required by the General Data Protection Regulation (GDPR). DPOs are responsible for overseeing data protection strategy and implementation to ensure... read more
A data protection officer (DPO) is an organisation leadership role required by the General Data Protection Regulation (GDPR). DPOs are... read more
Delivery Method
Face-to-face
GP development - time management workshop
Face-to-face
GP development - time management workshop Practice Managers Association
This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise and manage the causes of ‘bad’ time management. The workshop... read more
This half day course will help GPs and Clinicians to analyse and prioritise their own workload, as well as recognise... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Health and safety employee engagement and well being
Face-to-face
Health and safety employee engagement and well being Practice Managers Association
This workshop will provide an introductory level to Health and Safety and how this impacts people and will go on to focus on employee engagement and wellbeing. The workshop will give... read more
This workshop will provide an introductory level to Health and Safety and how this impacts people and will go on... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Health Care Support Worker
Blended
Health Care Support Worker Practice Managers Association
As models of care within the NHS evolve to provide a multi-disciplinary, flexible workforce and healthcare and social care are increasingly integrated, the role of the Healthcare Support Worker (HCSW)... read more
As models of care within the NHS evolve to provide a multi-disciplinary, flexible workforce and healthcare and social care are... read more
Delivery Method
Blended
Qualification
Level 2 intermediate apprenticeship
HR and employment issues
Face-to-face
HR and employment issues Practice Managers Association
This programme focuses on issues that regularly arise in medical practice that are often difficult to deal with. We will cover employment law in an interactive way with practical guidance to... read more
This programme focuses on issues that regularly arise in medical practice that are often difficult to deal with. We will cover... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Intramuscular injection techniques
Face-to-face
Intramuscular injection techniques Practice Managers Association
This workshop is designed to provide the theoretical knowledge base for the care team who wish to expand their range of practice to include Intramuscular (IM) Injections. The information contained in... read more
This workshop is designed to provide the theoretical knowledge base for the care team who wish to expand their range... read more
Delivery Method
Face-to-face
Introduction to Medical terminology
Face-to-face
Introduction to Medical terminology Practice Managers Association
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology is essential for anyone working in the medical industry. Delegates... read more
A half-day workshop for those who would benefit from understanding the component parts of medical terminology. An understanding of medical terminology... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Introduction to medicines management
Face-to-face
Introduction to medicines management Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Leadership development masterclass
Face-to-face
Leadership development masterclass Practice Managers Association
The Leadership and Development Masterclass module will be delivered as an interactive session at pace with practical guidance to enable participants to explore practical leadership theories and techniques that can... read more
The Leadership and Development Masterclass module will be delivered as an interactive session at pace with practical guidance to enable... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Managing collaboration through change
e-Learning
Managing collaboration through change Practice Managers Association
This module looks at the fundamental aspects of change management and how to deal with them. We will focus on what is change and how to develop a collaborative... read more
This module looks at the fundamental aspects of change management and how to deal with them. We will focus... read more
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Managing conflict
Face-to-face
Managing conflict Practice Managers Association
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the surgery – this can be for appointment making, treatment queries,... read more
Receptionists are the first point of contact in general practice for patients when it comes to their contact with the... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Managing practice finances
Face-to-face
Managing practice finances Practice Managers Association
Practice finances and accounting systems are explained in a user-friendly, interactive way. The module will provide practical guidance to enable participants to map the techniques and outcomes onto their own practice.
Practice finances and accounting systems are explained in a user-friendly, interactive way. The module will provide practical guidance to enable participants... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
New Care models working at scale
Face-to-face
New Care models working at scale Practice Managers Association
Working at scale has become a key driver across general practice and all other areas of the wider NHS – presenting opportunities for new ways of working and for the... read more
Working at scale has become a key driver across general practice and all other areas of the wider NHS –... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Peer to Peer appraisal and personal development planning workshop
Face-to-face
Peer to Peer appraisal and personal development planning workshop Practice Managers Association
This module focuses on ‘Peer to Peer Appraisals’ – and will develop the skills to lead them and the skills and knowledge to interpret the outcomes of the appraisal process.... read more
This module focuses on ‘Peer to Peer Appraisals’ – and will develop the skills to lead them and the skills... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
PMA GP Assistant Practice Manager
Blended
PMA GP Assistant Practice Manager Practice Managers Association
Based upon Team Leader/Supervisor Level 3 Apprenticeship Standard, this course is suitable for new or existing employees who are expected to develop the skills necessary to lead or manage teams.... read more
Based upon Team Leader/Supervisor Level 3 Apprenticeship Standard, this course is suitable for new or existing employees who are expected... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
PMA GP assistant practice manager Diploma
Blended
PMA GP assistant practice manager Diploma Practice Managers Association
This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full practice management. This qualification is suitable for new or existing employees... read more
This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full... read more
Delivery Method
Blended
Qualification
Nationally recognised
PMA GP Practice Manager
Blended
PMA GP Practice Manager Practice Managers Association
Based upon Operations/Departmental Manager Level 5 Apprenticeship Standard, this course is designed for those already working in an established management role. It is set at a standard suitable for those who... read more
Based upon Operations/Departmental Manager Level 5 Apprenticeship Standard, this course is designed for those already working in an established management... read more
Delivery Method
Blended
Qualification
Level 4+ higher apprenticeship
PMA GP Practice Manager Diploma
Blended
PMA GP Practice Manager Diploma Practice Managers Association
The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management role. It is set at a standard suitable for those who... read more
The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management... read more
Delivery Method
Blended
Level
Advanced
Qualification
Nationally recognised
PMA Information governance workshop
Face-to-face
PMA Information governance workshop Practice Managers Association
With the new General Data Protection Regulations (GDPR), that came into force in May 2018, more attention is focused on ensuring healthcare staff use and share information in a legal... read more
With the new General Data Protection Regulations (GDPR), that came into force in May 2018, more attention is focused on... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
PMA Medical Administrator/GP Assistant
Blended
PMA Medical Administrator/GP Assistant Practice Managers Association
Employers will have the choice of focusing on a Medical Administrators qualification or a GP Assistant depending on the needs and workforce skills base of their practice. Both will include... read more
Employers will have the choice of focusing on a Medical Administrators qualification or a GP Assistant depending on the needs... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
PMA Senior Healthcare support worker
Blended
PMA Senior Healthcare support worker Practice Managers Association
Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard, this City & Guilds Level 3 Diploma expects the candidate to already possess the core practical skills and underpinning knowledge... read more
Based upon Senior Healthcare Support Worker Level 3 Apprenticeship Standard, this City & Guilds Level 3 Diploma expects the candidate... read more
Delivery Method
Blended
Qualification
Level 3 advanced apprenticeship
PMA Senior Manager – ILM Level 7 Diploma in Leadership & Management
Blended
PMA Senior Manager – ILM Level 7 Diploma in Leadership & Management Practice Managers Association
This level 7 vocational qualification is designed to enable existing and aspiring senior managers, working in the operational or strategic field, to develop and enhance current leadership and management skills.... read more
This level 7 vocational qualification is designed to enable existing and aspiring senior managers, working in the operational or strategic... read more
Delivery Method
Blended
Level
Advanced
Qualification
Nationally recognised
PMA Train the trainer practical skills workshop
Face-to-face
PMA Train the trainer practical skills workshop Practice Managers Association
​ Many people are expected to teach other staff and colleagues because of the knowledge and skills they have in a particular area. Unfortunately, if you don’t have the very different... read more
​ Many people are expected to teach other staff and colleagues because of the knowledge and skills they have in a... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Prescription clerk workshop
Face-to-face
Prescription clerk workshop Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a query concerning them. More and... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Procurement workshop
Face-to-face
Procurement workshop Practice Managers Association
This workshop will help you understand the full NHS supply chain model from sourcing to patient by talking through key activities in the supply chain that affect you and your... read more
This workshop will help you understand the full NHS supply chain model from sourcing to patient by talking through key... read more
Delivery Method
Face-to-face
Resilience and Staff Wellbeing
Face-to-face
Resilience and Staff Wellbeing Practice Managers Association
The workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance... read more
The workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The workshop will give... read more
Delivery Method
Face-to-face
CPD Points
6
Resilience for GPs and Clinicians
Face-to-face
Resilience for GPs and Clinicians Practice Managers Association
This programme focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will cover how to build resilience into your practice in an... read more
This programme focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Serious incidents and root cause analysis workshop
Face-to-face
Serious incidents and root cause analysis workshop Practice Managers Association
Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood as a method of structured risk identification and management in... read more
Root Cause Analysis or RCA is widely endorsed by healthcare systems worldwide for the investigation of serious incidents. RCA is understood... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
SNOMED CT Practice skills workshop
Face-to-face
SNOMED CT Practice skills workshop Practice Managers Association
SNOMED CT – Systematised Nomenclature of Medicine – Clinical Terms – is the common clinical language that will replace Read Codes within the NHS. SNOMED CT is a comprehensive clinical... read more
SNOMED CT – Systematised Nomenclature of Medicine – Clinical Terms – is the common clinical language that will replace Read... read more
Delivery Method
Face-to-face
Level
Beginner
Qualification
Certificate of attendance/completion
Stress management
Face-to-face
Stress management Practice Managers Association
According to the UK’s Health and Safety Executive (HSE, 2017), work related stress, anxiety and depression continue to represent a significant ill health condition in the workforce of Great Britain.... read more
According to the UK’s Health and Safety Executive (HSE, 2017), work related stress, anxiety and depression continue to represent a... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Working at Scale - Masterclass
Face-to-face
Working at Scale - Masterclass Practice Managers Association
‘At Scale’ provision of care, will increasingly see practices shift towards collaborative working models – formal mergers, partnerships and federations and Multi-Specialty Community Providers (MCPs) – key advantages of this... read more
‘At Scale’ provision of care, will increasingly see practices shift towards collaborative working models – formal mergers, partnerships and federations... read more
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion