Practice Managers Association
Practice Managers Association

Our Courses

Active signposting/Care navigation
Face-to-face
Active signposting/Care navigation Practice Managers Association
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the... read more
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It... read more
Delivery Method
Face-to-face
CPD Points
6
Business Risks and Governance
Face-to-face
Business Risks and Governance Practice Managers Association
This workshop focuses on the Business Risks and Governance issues that regularly arise in medical practice, they are often difficult to deal with. We will focus on how to create competitive,... read more
This workshop focuses on the Business Risks and Governance issues that regularly arise in medical practice, they are often difficult... read more
Delivery Method
Face-to-face
CPD Points
6
Care Certificate workshop
Face-to-face
Care Certificate workshop Practice Managers Association
Topics covered include their duty of care as a health professional, and their responsibility to preserve the dignity and privacy of the people they work with. This incorporates equality and... read more
Topics covered include their duty of care as a health professional, and their responsibility to preserve the dignity and privacy... read more
Delivery Method
Face-to-face
CPD Points
6
Change Management
Face-to-face
Change Management Practice Managers Association
Truly understanding the importance of communication in the change process and how to sustain the change momentum, delegates will learn how to plan, communicate and manage change, understanding the impact... read more
Truly understanding the importance of communication in the change process and how to sustain the change momentum, delegates will learn... read more
Delivery Method
Face-to-face
CPD Points
6
Coaching and Mentoring
Face-to-face
Coaching and Mentoring Practice Managers Association
Through the introduction of a variety of coaching tools and techniques, this workshop will develop the core skills of questioning and listening and using powerful questions to support people in... read more
Through the introduction of a variety of coaching tools and techniques, this workshop will develop the core skills of questioning... read more
Delivery Method
Face-to-face
CPD Points
12
Correspondance and work flow management
Face-to-face
Correspondance and work flow management Practice Managers Association
Staff trained in Correspondence Management will read, code and action all other necessary work against a framework based on robust protocols agreed within the practice and in so doing will... read more
Staff trained in Correspondence Management will read, code and action all other necessary work against a framework based on robust... read more
Delivery Method
Face-to-face
CPD Points
6
Cost Effective Prescribing
Face-to-face
Cost Effective Prescribing Practice Managers Association
Objectives: After undertaking the training, learners will: Have an increased awareness of what cost-effective prescribing means Be able to identify and prevent potential medicines waste Be able to identify medicines which provide low... read more
Objectives: After undertaking the training, learners will: Have an increased awareness of what cost-effective prescribing means Be able to identify and prevent... read more
Delivery Method
Face-to-face
CPD Points
6
Qualification
Certificate of attendance/completion
CQC Inspection Framework
Face-to-face
CQC Inspection Framework Practice Managers Association
This workshop looks at the fundamental focus of the CQC Inspection process and how to deal with them. We will focus on how to create a culture of buy-in within the... read more
This workshop looks at the fundamental focus of the CQC Inspection process and how to deal with them. We will focus... read more
Delivery Method
Face-to-face
CPD Points
6
Data protection officer and GDPR
Face-to-face
Data protection officer and GDPR Practice Managers Association
There has never been a more important time to ensure that best practice is in place to secure patient and staff data, protect reputation and ensure compliance. A planned and... read more
There has never been a more important time to ensure that best practice is in place to secure patient and... read more
Delivery Method
Face-to-face
CPD Points
6
Dispute Resolution
Face-to-face
Dispute Resolution Practice Managers Association
This workshop focuses on the Dispute Resolution, Internal & External Disputes and Partnership Mediation issues that may arise in medical practice, they are often difficult to deal with
This workshop focuses on the Dispute Resolution, Internal & External Disputes and Partnership Mediation issues that may arise in... read more
Delivery Method
Face-to-face
CPD Points
6
Employment Issues
Face-to-face
Employment Issues Practice Managers Association
Participants will improve their understanding of the contractual and legal requirements of staff employment and will receive frameworks for managing staff behaviour. They will also gain an insight into human... read more
Participants will improve their understanding of the contractual and legal requirements of staff employment and will receive frameworks for managing... read more
Delivery Method
Face-to-face
Enhanced Care Navigation
Face-to-face
Enhanced Care Navigation Practice Managers Association
This workshop will focus on the enhanced care navigation skills and will look in turn at supporting the development of these skills in 9 core areas. At the enhanced care... read more
This workshop will focus on the enhanced care navigation skills and will look in turn at supporting the development of... read more
Delivery Method
Face-to-face
CPD Points
6
Exceptional Customer service
Face-to-face
Exceptional Customer service Practice Managers Association
Through a customer first approach we focus on working with you to develop the qualities for an effective solution – the focus is on your staff, your processes and your... read more
Through a customer first approach we focus on working with you to develop the qualities for an effective solution –... read more
Delivery Method
Face-to-face
CPD Points
6
General Practice Property management
Face-to-face
General Practice Property management Practice Managers Association
Whilst the ownership of the practice can be separate from the service provision, it is usually the doctors who own and provide medical services. This one day workshop covers various... read more
Whilst the ownership of the practice can be separate from the service provision, it is usually the doctors who own... read more
Delivery Method
Face-to-face
CPD Points
6
GP development - Time management
Face-to-face
GP development - Time management Practice Managers Association
Driving a High-Performance Culture. This PMA workshop looks at how leaders can create a high performing culture and fundamentally get the best from their teams.
Driving a High-Performance Culture. This PMA workshop looks at how leaders can create a high performing culture and fundamentally get... read more
Delivery Method
Face-to-face
CPD Points
6
Health & Safety, Employee Engagement & Wellbeing
Face-to-face
Health & Safety, Employee Engagement & Wellbeing Practice Managers Association
The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of accelerating change. They will explore new approaches for improving health, increased creativity, resilience, flexibility... read more
The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of accelerating change. They will... read more
Delivery Method
Face-to-face
CPD Points
6
Intramuscular Injection Techinques
Face-to-face
Intramuscular Injection Techinques Practice Managers Association
This workshop is designed to provide the theoretical knowledge base for the care team who wish to expand their range of practice to include Intramuscular (IM) Injections.
This workshop is designed to provide the theoretical knowledge base for the care team who wish to expand their range... read more
Delivery Method
Face-to-face
CPD Points
6
Introducing Active signposting
Face-to-face
Introducing Active signposting Practice Managers Association
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It is a new system of ‘triage‘, carried out at the... read more
The key objective of Active Signposting (AS) is to help patients access the right care at the earliest opportunity. It... read more
Delivery Method
Face-to-face
CPD Points
6
Introduction to medical terminology
Face-to-face
Introduction to medical terminology Practice Managers Association
An understanding of medical terminology is essential for anyone working in the medical industry. This workshop gives administration, clerical and clinical support staff an introduction to the understanding of general... read more
An understanding of medical terminology is essential for anyone working in the medical industry. This workshop gives administration, clerical and... read more
Delivery Method
Face-to-face
CPD Points
3
Introduction to medicines management
Face-to-face
Introduction to medicines management Practice Managers Association
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists... read more
Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat... read more
Delivery Method
Face-to-face
CPD Points
6
Leadership development and leading through change
Face-to-face
Leadership development and leading through change Practice Managers Association
This workshop focuses on building highly effective teams using theory from Lencioni to dissect what needs to be in place and to gain common agreement as to what needs... read more
This workshop focuses on building highly effective teams using theory from Lencioni to dissect what needs to be in... read more
Delivery Method
Face-to-face
CPD Points
18
Managing colloboration through change
Face-to-face
Managing colloboration through change Practice Managers Association
Getting others aligned with your change vision is something that great leaders do. We will look at how to successfully engage others in change, developing the leadership approach through effective... read more
Getting others aligned with your change vision is something that great leaders do. We will look at how to successfully... read more
Delivery Method
Face-to-face
CPD Points
6
Managing conflict
Face-to-face
Managing conflict Practice Managers Association
In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients or their carers around access to services, treatments, medication and... read more
In this Managing Conflict session, we consider how and why conflict may arise between the staff members and the patients... read more
Delivery Method
Face-to-face
CPD Points
6
New care models - working at scale - delivering change
Face-to-face
New care models - working at scale - delivering change Practice Managers Association
‘At Scale’ provision of care, will increasingly see practices shift towards collaborative working models .But what are the practicalities of working at scale’?
‘At Scale’ provision of care, will increasingly see practices shift towards collaborative working models .But what are the practicalities of... read more
Delivery Method
Face-to-face
CPD Points
6
New care models - Working at scale -Strategy and planning
Face-to-face
New care models - Working at scale -Strategy and planning Practice Managers Association
The rising demand for services, constrained funding and a multitude of workforce challenges require us to think differently about the way we deliver health and care services to meet people’s... read more
The rising demand for services, constrained funding and a multitude of workforce challenges require us to think differently about the... read more
Delivery Method
Face-to-face
CPD Points
6
Partnerships and Federations
Face-to-face
Partnerships and Federations Practice Managers Association
This module looks at partnership issues – written agreements and matters relating to partnership changes, including the pitfalls of merging practices.
This module looks at partnership issues – written agreements and matters relating to partnership changes, including the pitfalls of merging... read more
Delivery Method
Face-to-face
CPD Points
6
PMA - ILM Level 7 Diploma in Leadership & Management
Blended
PMA - ILM Level 7 Diploma in Leadership & Management Practice Managers Association
Overview of units - ILM Diploma in Leadership & Management Level 7 601/2511/1 The course consists of a Certificate that consists of one mandatory unit that requires the learner to... read more
Overview of units - ILM Diploma in Leadership & Management Level 7 601/2511/1 The course consists of a Certificate that... read more
Delivery Method
Blended
Level
Advanced
Qualification
Other externally awarded
PMA Customer Service Specialist â City & Guilds Level 3 Diploma
Blended
PMA Customer Service Specialist – City & Guilds Level 3 Diploma Practice Managers Association
As the name suggests learners will become ‘specialists’ in customer support and ‘advocates’ for excellent customer service, supporting other team members and highlighting service improvements, working with a range... read more
As the name suggests learners will become ‘specialists’ in customer support and ‘advocates’ for excellent customer service, supporting other... read more
Delivery Method
Blended
Level
Advanced
Qualification
Level 3 advanced apprenticeship
PMA Dental Practice Manager â ILM Level 4 Diploma
Blended
PMA Dental Practice Manager – ILM Level 4 Diploma Practice Managers Association
This diploma course is designed to develop an individual for the role of Dental Practice Manager who is responsible for all non-clinical aspects within a practice to achieve excellent patient... read more
This diploma course is designed to develop an individual for the role of Dental Practice Manager who is responsible for... read more
Delivery Method
Blended
Level
Advanced
Qualification
Level 4+ higher apprenticeship
PMA GP Assistant Practice Manager â  ILM Level 3 Diploma in Leadership & Management
Blended
PMA GP Assistant Practice Manager – ILM Level 3 Diploma in Leadership & Management Practice Managers Association
This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full practice management. It is suitable for new or existing employees... read more
This course and qualification is ideal for those aspiring into a management role and who may subsequently move into full... read more
Delivery Method
Blended
Level
Advanced
Qualification
Level 3 advanced apprenticeship
PMA GP Practice Manager â ILM Level 5 Diploma in Leadership & Management
Blended
PMA GP Practice Manager – ILM Level 5 Diploma in Leadership & Management Practice Managers Association
The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management role. It provides an opportunity to achieve an internationally recognised... read more
The PMA GP Practice Manager ILM Level 5 Diploma course is designed for those already working in an established management... read more
Delivery Method
Blended
Level
Advanced
Qualification
Level 4+ higher apprenticeship
PMA Healthcare Support Worker â City & Guilds Level 2 Diploma
Blended
PMA Healthcare Support Worker – City & Guilds Level 2 Diploma Practice Managers Association
For those starting out in a Health Care Support role in general practice to enable them to understand and fulfil their role in general practice while gaining a recognised qualification... read more
For those starting out in a Health Care Support role in general practice to enable them to understand and fulfil... read more
Delivery Method
Blended
Level
Beginner
Qualification
Level 2 intermediate apprenticeship
PMA ILM Excellence in Practice Management certificate
Face-to-face
PMA ILM Excellence in Practice Management certificate Practice Managers Association
The PMA Education and Accreditation Programme is designed to support the development of practice managers at all stages of their career progression. PMA Workshops provide the essentials for good practice... read more
The PMA Education and Accreditation Programme is designed to support the development of practice managers at all stages of their... read more
Delivery Method
Face-to-face
CPD Points
6
Qualification
Industry specific
PMA Medical Administrator/GP Assistant â City & Guilds Level 3 Diploma in Business Administration
Blended
PMA Medical Administrator/GP Assistant – City & Guilds Level 3 Diploma in Business Administration Practice Managers Association
designed to teach specific skills pertinent to health such as communication, confidentiality, infection prevention and medical terminology. For GP Assistants this can be used to underpin education and... read more
designed to teach specific skills pertinent to health such as communication, confidentiality, infection prevention and medical terminology. For... read more
Delivery Method
Blended
Level
Advanced
Qualification
Level 3 advanced apprenticeship
PMA Senior Healthcare Support worker â City & Guilds Level 3 Diploma
Blended
PMA Senior Healthcare Support worker – City & Guilds Level 3 Diploma Practice Managers Association
The Level 3 Diploma is aimed at experienced healthcare support workers who are ready to demonstrate best practice and act as a role model as well as accepting more responsibility.... read more
The Level 3 Diploma is aimed at experienced healthcare support workers who are ready to demonstrate best practice and act... read more
Delivery Method
Blended
Level
Advanced
Qualification
Level 3 advanced apprenticeship
PMA Train the trainer
Face-to-face
PMA Train the trainer Practice Managers Association
This course was developed, initially to support doctors, and more recently nurses, practice managers and other health care professionals in developing their skills and confidence as a teacher or trainer.... read more
This course was developed, initially to support doctors, and more recently nurses, practice managers and other health care professionals in... read more
Delivery Method
Face-to-face
CPD Points
6
Resilence for GPs and Clinicians
Face-to-face
Resilence for GPs and Clinicians Practice Managers Association
This programme focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will cover how to build resilience into your practice, in an interactive... read more
This programme focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will cover... read more
Delivery Method
Face-to-face
CPD Points
6
Resilience and Staff Wellbeing
Face-to-face
Resilience and Staff Wellbeing Practice Managers Association
The workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance... read more
The workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The workshop will give... read more
Delivery Method
Face-to-face
CPD Points
6
SNOMED CT
Face-to-face
SNOMED CT Practice Managers Association
his one-day interactive workshop will give delegates a clear understanding of both the transactional elements of SNOMED CT and the transformational change it will bring about. The workshop will provide... read more
his one-day interactive workshop will give delegates a clear understanding of both the transactional elements of SNOMED CT and the... read more
Delivery Method
Face-to-face
CPD Points
6
Stress Management
Face-to-face
Stress Management Practice Managers Association
To give participants new techniques for greater efficiency, effectiveness and emotional balance during a period of accelerating change To explore new approaches for improving health, increased creativity, resilience, flexibility and coherence... read more
To give participants new techniques for greater efficiency, effectiveness and emotional balance during a period of accelerating change To explore new... read more
Delivery Method
Face-to-face
CPD Points
6
Venepuncture(Phlebotomy)
Face-to-face
Venepuncture(Phlebotomy) Practice Managers Association
Venepuncture is one of the most commonly used healthcare investigation procedures. This workshop is designed to provide the theoretical knowledge base for the care team who wish to expand their range... read more
Venepuncture is one of the most commonly used healthcare investigation procedures. This workshop is designed to provide the theoretical knowledge base... read more
Delivery Method
Face-to-face
CPD Points
6