Simply First Aid

Cancellation Policy

Learner Cancellation and/or Re-Booking Charges 

In case you need to cancel and / or re-schedule the in-person course / workshop, then following charges apply:

21+ Days before the course date £50+VAT
21-15 Days before the course date 50% of the total course fee
14-0 Days before the course date 100% of the course fee

In the unlikely event, you decide to cancel your purchase of in-person course / workshop, it can be done in following way:

  1. By filling out Cancellation Form and sending the Cancellation Form to cancellations@simplyfirstaid.com

Should a course booking be made less than 21 days in advance of the start date of the course, the above cancellation terms still apply.

Refunds 

Please note that failure to attend the in-person course / workshop will not be eligible for refund whatsoever. The above charges will apply.

In the case where a refund is made to you by us, the refund may take up to 14 working days to be processed. Refunds will be processed using the same payment method that the original payment was made.

Rescheduling or deferring of Exams 

Rescheduling or deferring practitioner exams is permitted and therefore will incur a £120+VAT rescheduling / deferring fee per exam per change. Rescheduling /deferring exams fee must be paid payable immediately upon rescheduling. Delegate must inform us 24 hours in advance of the original exam date.

We reserve the right to change any part of a published course; if this is caused by circumstances beyond our control. We reserve the right to cancel or reschedule any course and will advise the customer as soon as the change is known. We will use all reasonable endeavours to avoid changes of this nature. For any courses, which are rescheduled due to unforeseen circumstances such as trainer sickness / classroom and / or workshop is filled with low number of delegates, then, every endeavour will be made to provide a replacement trainer or to reschedule the course and we will offer delegates as many options as possible to complete their training programme.

The Location and course date of the course will be advised upon booking. We reserve the right to change the location and will advise the customer as soon as the change is known. We will not be liable for out of pocket expenses due to cancellation or any other changes to venue or programme.

Non Attendance 

Any non-attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.

Course Selection 

You accept that it is your responsibility that the course booked is suitable for your requirements and ability. We employ advisors who recommend courses or learning solutions, however, the assessment and the final decision concerning suitability of the course is your responsibility. In cases where we have made recommendations, we do so in good faith and not be wilfully misleading is based on the information you provide.

Exclusions 

We reserve the right to refuse admission to any person whom we / our trainer considers in its absolute discretion to be unsuitable for whatsoever reason.

Onsite 

It is the Customer’s responsibility to provide all facilities, equipment and set up required for trainer to deliver the training. We reserve the right to cancel or discontinue the course if, in the Trainer's opinion, the venue, equipment or conditions are unsuitable.