Telelearning

Our Courses

Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff
Face-to-face
£114.00
Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff Telelearning
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of... read more
£114.00
Delivery Method
Face-to-face
Signposting, Prioritisation and Communication Skills Programme
e-Learning
£42.00
Signposting, Prioritisation and Communication Skills Programme Telelearning
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are... read more
£42.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3
e-Learning
£120.00
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3 Telelearning
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages... read more
£120.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Telephone Triage and Consultation (book)
Resources
£22.01
Telephone Triage and Consultation (book) Telelearning
This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently, quality assurance of calls, and how to manage or minimise... read more
This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently,... read more
£22.01
Delivery Method
Resources
Telephone Triage and Consultation Skills Training One Day Course
Face-to-face
£108.00
Telephone Triage and Consultation Skills Training One Day Course Telelearning
We offer two telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.
We offer two telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to... read more
£108.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Telephone Triage and Consultation Skills Training Two Day Course
Face-to-face
£216.00
Telephone Triage and Consultation Skills Training Two Day Course Telelearning
£216.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Virtual Training Course for Telephone Triage and Consultation Skills ( Min of 5 delegates required)
Virtual
£114.00
Virtual Training Course for Telephone Triage and Consultation Skills ( Min of 5 delegates required) Telelearning
We offer a virtual telephone triage and consultation skills course via the Zoom platform. Sessions are interactive with opportunities to discuss issues relevant to your place of work throughout. We... read more
We offer a virtual telephone triage and consultation skills course via the Zoom platform. Sessions are interactive with opportunities to... read more
£114.00
Delivery Method
Virtual
Qualification
Certificate of attendance/completion