Our Courses

This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more

​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.

This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.

This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently, quality assurance of calls, and how to manage or minimise... read more

We offer two telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.

We offer a virtual telephone triage and consultation skills course via the Zoom platform. Sessions are interactive with opportunities to discuss issues relevant to your place of work throughout. We... read more