Telelearning

Our Courses

Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff
Face-to-face
Sign-Posting, Prioritisation and Telephone Customer Care Skills For Non Clinical Staff Telelearning
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of the clinical team and how they directly impact the appointment... read more
This 3.5 hour course will raise awareness within the non clinical team of how their role effects the workload of... read more
Delivery Method
Face-to-face
Signposting, Prioritisation and Communication Skills Programme
e-Learning
£42.00
Signposting, Prioritisation and Communication Skills Programme Telelearning
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are the first point of contact within healthcare organisations.
​This programme has been designed for GP Receptionists, Administration staff, Call Handling staff and other non clinical staff who are... read more
£42.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3
e-Learning
£120.00
Telephone Triage & Consultation Skills E-Learning Programme – Modules 1, 2 & 3 Telelearning
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages and consultations within most clinical areas.
This online programme provides access to high quality educational tools and specialised information on how to carry out telephone triages... read more
£120.00
Delivery Method
e-Learning
Qualification
Certificate of attendance/completion
Telephone Triage and Consultation (book)
Resources
£23.99
Telephone Triage and Consultation (book) Telelearning
This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently, quality assurance of calls, and how to manage or minimise... read more
This easy to read guide provides practical tools and techniques for conducting a telephone triage and consultation safely and efficiently,... read more
£23.99
Delivery Method
Resources
Telephone Triage and Consultation Skills Training
Face-to-face
£834.00
Telephone Triage and Consultation Skills Training Telelearning
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to discuss issues relevant to your place of work throughout.
We offer numerous telephone triage and consultation skills courses to suit your organisation. All sessions are interactive with opportunities to... read more
£834.00
Delivery Method
Face-to-face
Qualification
Certificate of attendance/completion
Telephone Triage Consultancy Services
Consultancy
Telephone Triage Consultancy Services Telelearning
​Telelearning offer a range of consultancy services for telephone triage and consultation including expert witness, quality audit, setting up telephone services and protocols for nurses
​Telelearning offer a range of consultancy services for telephone triage and consultation including expert witness, quality audit, setting up telephone... read more
Delivery Method
Consultancy